Executive Customer Success RepresentativeIndianapolis

Executive Customer Success RepresentativeWe are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization.Job SummaryAs Launch Director, you are the bridge between our Growth teams and Operations organization. The Launch Director will work with Account Executives to understand outstanding customer opportunities and build the process and structure to make sure we transition those opportunities through our implementation pipeline. The Launch Director will identify weakness, or blindspots, in the engagement process and work to bring accountability and structure to our growth team as we look to fill gaps that ensure a smooth launch and implementation. In this role you need confidence to engage the sales team as they walk through solutions and the organization to work with operations to both prepare them and build the necessary framework to support solutions.Launch ResponsibilitiesProvide expert knowledge of our services to our clientsServe as an ambassador for Remodel HealthDrive to continually improve our internal processes for client experienceUtilize project management skills to ensure accurate completion of onboarding tasksForward facing field representative for onboarding (Travel Expected)Onboard multiple organizations and manage the details of each every monthBe the first point of contact for new clientsTrack and ensure all documentation is submitted and processed during onboardingDevelop and maintain relationships with both administrators and employeesManage daily tasks to prioritize time-sensitive issuesGrowth Liaison ResponsibilitiesCommunicate weekly with Account Executives to understand their current proposed solutions (What part of the process?)Identify implementation weaknessesWork with VP of Sales to build new processes to ensure successful implementationPrepare operations for complex solutions and work with them to build out processes to best prepare them to implement solutions.Support account executives, strategically using him to fill gaps and build structure needed for successful implementation.Manage Launch team, as launch coordinators are addedReport regularly to the VP of Sales identified system weaknesses. Work alongside VP to build processes necessary for successful transition from growth to operations.BenefitsHealth benefits like medical, dental, and visionCompetitive pay, 401 (k), and profit-sharing incentivesWork-provided computer and an adjustable standup deskGenerous paid time offWork from home program (4/1)This is an in-office position in downtown Indianapolis four days/week, with work from home option Fridays.

Created: 2026-03-16