IT Desktop Support Specialist

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a, passionate about improving and saving the lives of patients through high quality, innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the world's healthcare markets. Specializing in Infusion Therapy, Vascular Access, Vital Care, and Specialty Products & Services. Position: IT Desktop Support Specialist Location: Southington, CT 06489 Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite Shift: Monday - Friday 8:00 AM - 4:30 PM Job Description: Responsibilities The Assembler I position will inspect, weigh, package, and sort out defective medical devices as required. Essential Duties & Responsibilities Keep work area clean. Must have excellent dexterity to manually assemble small parts using hand tools, fixtures, and/or equipment and sort product for defects as required. Visual inspection of product to ensure good quality using various types of magnification. Complete production records and work order documentation as needed. Weigh count, package, and label finished product. Responsibilities: Position Summary As a member of the IT Desktop Support team, this position is responsible for interfacing with the IT Service Desk as a 2nd level escalation in user communication and technical support. This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restoration, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing. Essential Duties & Responsibilities Provide support to end users or processes that cannot be resolved by 1st level support (Service Desk) Work with end users and provide support services aligned to defined service level agreements (SLA) and to ITIL standards Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices and related Operating Systems and software Uphold and implement security standards in compliance with IT Security department Manage support interactions through the IT Service Management System Support users by writing and maintaining documentation that help to answer questions and resolve problems Assist Management in gathering information and creating processes, procedures, and policies Gather information for status reports on progress of projects, open items, and issues Follow the established standards for documenting projects, configurations, and standard operating procedures Perform all job related responsibilities with minimal management direction and guidance Work within the defined Incident, Request, Asset, and Change Management processes Responsible for compliance including password management, documentation, maintenance, provisioning access, and data protection procedures Work to minimize downtime impact on users through accurate communication, planning of scheduled downtimes and quick problem resolution for unscheduled downtimes Monitor performance, diagnose issues, and perform emergency and scheduled maintenance as required on IT systems Participate in strategic initiatives by performing technical and process project activities Engage with audit and follow audit guidelines as requested Provide 24/7 on-site support as required Work on special assignments as they arise. Qualifications: Knowledge, Skills & Qualifications 3+ years' experience supporting electronic user devices to include but not limited to desktops, laptops, printers, RF guns (mobile computers) Strong written and verbal communication skills Experience administratively supporting Microsoft Windows (Desktop and Server) Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.) Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.) Experience with diagnosing and troubleshooting software and hardware issues Able to lift 50 lbs Self-starter/Ability to work independently Enthusiastic about technology Strong customer service skills Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously Knowledge of the ITIL disciplines Physical Requirements and Work Environment This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. May need to lift and transport moderately heavy objects, such as computers or peripherals. Education and Experience High school diploma is required; Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related IT field is preferred Minimum 3 years of experience in a Service Desk or Desktop support environment Minimum Qualifications Must be 18 years of age Travel Requirements Typically requires travel less than 5% of the time TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Created: 2026-03-17