Customer Experience Specialist

Description The Customer Experience Specialist plays a critical role in ensuring a professional, welcoming, and efficient office environment. This position supports the success of agents by addressing their needs, maintaining office operations, and fostering a collaborative atmosphere. We are looking for someone with an intense sense of genuine care, a customer service orientation, and a solutions-focused mindset to handle any situation with positivity and professionalism. As part of the leadership team, the Customer Experience Specialist ensures the office runs seamlessly while creating a thriving and engaging environment for agents and staff. Compensation and Benefits: Full Time 40 hours/week, Starting Pay: $18.50-$20.50 per hour Bonus Structure after 6 months Additional Investment opportunities after 1 year Paid Vacation, Holiday, and Medical Leave 401(k) Retirement Plan Health Insurance benefit option Responsibilities • Front Office Management: Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages. • Administrative Support: Assist the leadership team with office operations, maintaining efficient systems, and supporting day-to-day workflows. • Event Planning: Organize and coordinate agent events, including meals, sponsorships, venue selection, and décor, while attending and supporting business events and training sessions. • Office Operations: Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas. • Marketing & Communication: Assist with office communications, including email/text blasts, social media updates, and promoting the business's value story. • Retention & Engagement: Build relationships with current associates to support retention efforts and ensure their satisfaction with the office's resources and services. Qualifications • 2 years of office/customer service experience preferred • Positive attitude with a solutions-focused and energetic demeanor. • Strong commitment to relationship building, follow-up, and top-tier customer service. • Tech-savvy with experience in Microsoft Office, Google Suite, and social media platforms. • Ability to work in a fast-paced, dynamic environment. • Professional appearance and communication skills, both verbal and written. • Strong interpersonal etiquette and customer service skills. • Interest in learning and taking on new responsibilities as requested and as knowledge grows.

Created: 2026-03-17