Quality Engineering Strategist - Insurance

The Quality Engineering (QE) Strategist is an enterprise-level leader responsible for defining, socializing, and operationalizing quality strategies across an insurance carrier's ecosystem. This role analyzes the current quality heatmap, identifies systemic improvement areas, and drives adoption through enablement-training, workshops, playbooks and flyers, community of practice, and focused hackathons. The strategist ensures quality is treated as a shared, end-to-end responsibility across Product, Engineering, Architecture, DevOps, Security, Data, and Business Operations-not just the testing team. You'll own the roadmap for enterprise quality maturity: enabling end-to-end cross-platform testing, contract testing, KPI/SLA measurement, test environment alignment, robust automation practices, and AI-enabled accelerators with governance. Deep domain understanding across Customer Onboarding, Underwriting, Policy Administration & Servicing, Claims, Compensation/Commissions, Correspondence/Print, General Ledger, and Actuarial workflows is essential to design quality practices that respect interdependencies and regulatory constraints. (Roles & Responsibilities) 1) Enterprise QE Strategy & Governance • Define and maintain the enterprise Quality Strategy, operating model, and guardrails aligned to business objectives and regulatory obligations. • Build and maintain a living Quality Heatmap across domains, systems, and squads-highlighting hotspots, impediments, and prioritized interventions. • Establish and chair the QE Council: cross-functional governance with Product, Architecture, DevOps, Security, Data, Compliance, and Business stakeholders. • Create and enforce standards for definition of ready/done, testability requirements, non-functional quality gates, and quality risk sign-off practices. • Institutionalize shift-left practices: acceptance criteria quality, contract tests, data readiness, accessibility, performance SLOs, security scanning, and compliance earlier in the lifecycle. 2) End-to-End & Cross-Platform Quality Enablement (Insurance Value Chain) • Orchestrate end-to-end journey testing spanning onboarding → underwriting → policy issuance → servicing → claims → compensation → correspondence → finance/GL → actuarial, including batch and downstream data feeds. • Define integration contracts and drive contract testing adoption to reduce environment coupling and accelerate parallel testing.

Created: 2026-03-17