Quality Customer Service

Job Purpose:Support FXI Santa Teresa, NM in the following areas:.. Quality-related activities, including incoming inspection, process control, quarantine management, corrective actions and customer service. Ensures proper communication, documentation, and follow-up to meet customer and company quality objectives. Essential Duties and Responsibilities: • Maintain customer contacts to improve customer relations and improve product quality level by reduced product non-conformances. • Act as liaison with external parties in all matters relating to the Quality System. Includes cross functional contacts, supplier contacts and interplant contacts. • Coordinate and report on all aspects of the plant Quality Systems in support of company goals, policies and procedures. • Support Manager as required • Reports on the performance of the Quality System to management for review and improvement. • Manufacturing support for quality problem solving and Continuous Improvement to reduce quality costs in terms of internal and external non-conformances. • Coordinates internal and external containment activities for nonconformances. • Conducts special projects as directed by the Quality Manager in support of the company goals and the Quality System. • Keep your area clean and organized throughout the shift in accordance with 5S standards. • Understand and fulfill the Environmental Management System (EMS)-related and environmental compliance responsibilities identified in the Position Requirements Training Sheet. Training elements are derived from Santa Teresa EMS SOP, SEPs, SOPs, QCPs, and other EMS-related documents and records, including those listed in the Master Controlled Document List and the Quality and Environmental Records Plan. • Communicates with the supervisor immediately when non-conforming product is identified • Maintains awareness of environmental aspects and impacts related to the role. • Customer scorecards follow-up and customer portals. • Report any inconsistency or nonconformance on the product and participate in the corrective/preventive actions process. • Authority to stop shipment, stop production to correct quality problems. • Ensures compliance with product requirements by coordinating quality activities and assigning tasks appropriately Training Required: Training as defined in the Training Matrix, including Quality System requirements, customer-specific requirements, EMS awareness, 5's and job-specific procedures and any additional training required by customer or corporate quality standards Education and/or Experience Qualifications: Four-year technical degree. Knowledge and interpretation of standards. Hands-on experience in manufacturing quality. Statistical techniques. 3-4 yrs. in Manufacturing or Quality. Knowledge of Automotive Quality Req. Knowledge of ISO-IATF16949. Desired Traits: Positive attitude & Resilience Team player Work under pressure Attention to detail Analytical Thinking Problem-Solving Skills Communication Skills Leadership and initiative Customer focus Integrity and Objectivity Other Requirements: This job description does not state or imply that all duties to be performed are specifically identified above. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by an authorized person of the Company. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Created: 2026-03-17