Pega LBA with Contact Center

Job Description Strong functional knowledge/Experience of the Insurance domain. experience in Pega Project for US clients experience in Pega Contact Center framework, GenAI Knowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations. Requirement Gathering Work closely with business stakeholders to understand their objectives, processes, and requirements for Pega-based applications. Pega Solution Design: Participate in designing Pega contact Center applications by providing insights into the best practices, Pega Guardrails, and ensuring scalability and sustainability. Analysis and Documentation: Conduct detailed analysis of business processes, document functional requirements, and create clear specification for Pega application development. Collaboration: Collaborate with cross-functional teams, including developers, architects, and quality assurance, to ensure the successful implementation of Pega solutions that meet business needs. Continuous Improvement: Stay updated on Pega technology advancements, industry best practices, and recommend process improvements to enhance the efficiency of Pega applications. Certified Pega Business Analyst LBA/SBA Strong analytical and problem-solving skills. Excellent communication and collaboration abilities.Understanding of business process management and workflow methodologies.

Created: 2026-03-17