ITSM Analyst Senior

Posting Details Posting Details Job Title ITSM Analyst Senior Requisition Number RE53516 Working TitleDepartment Name 3L200:ITS Enterprise Applications Work Location Lexington, KY Grade Level 48 Salary Range $62,941-103,834/year Type of Position Staff Position Time Status Full-Time Required Education BS Click here for more information about equivalencies: Required Related Experience 5 yrs Required License/Registration/Certification None Physical Requirements The physical requirements of this position include: communicating effectively; building positive working relationships; abiding by University and UKHC guidelines; maintaining confidentiality; prioritizing and managing work effectively; providing exceptional customer service; performing work in a sedentary position; reporting to meetings at different locations both on campus on off campus; and interacting with individuals from various levels throughout the University and the Enterprise. Shift Monday - Friday; 8:00am - 5:00p with some holidays and weekends per business needs. Job Summary This position is responsible for the management of the new enterprise level ITSM platform, ServiceNow. This includes developing modules for supporting management of Incidents, Problem, Projects and Portfolios, Demand, Resources, Knowledge Articles, Configuration Management Database and many other areas. Skills / Knowledge / Abilities Preferred candidate will have 3 or more years' experience in ServiceNow administration. Does this position have supervisory responsibilities? No Preferred Education/Experience Bachelor's Deree or higher highly preferred Deadline to Apply 03/20/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Created: 2026-03-17