MFT Workload Automation Support Engineer

Application Support Analyst-Managed file Transfer (MFT)/Middleware support Managed File Transfer (MFT) platforms - JSCAPE and GoAnywhere, Tidal Scheduler Production Support & Workload Automation Secure File Transfer protocols: SFTP, FTPS, HTTPS, AS2 Job monitoring, scheduling and troubleshooting Must Have Technical/Functional Skills • Managed File Transfer (MFT) platforms - JSCAPE and GoAnywhere, Tidal Scheduler • Production Support & Workload Automation • Secure File Transfer protocols: SFTP, FTPS, HTTPS, AS2 • Job monitoring, scheduling and troubleshooting • External partner connectivity setup & maintenance • Certificate management (SSL/TLS, SSH keys) • File encryption & PGP handling • Incident, Problem & Change Management (ITIL) Roles & Responsibilities Tidal Scheduler (Workload Automation) Create and manage N2M (Node-to-Mainframe) jobs Develop, modify, and monitor batch jobs Configure calendars, dependencies, job groups, and event-based triggers Perform root cause analysis for job failures Handle production deployments and scheduling enhancements JSCAPE MFT Create file transfer jobs and automated workflows Configure triggers (time-based, file-based, event-based) Manage secure protocols (SFTP, FTPS, HTTPS, AS2) Monitor logs and resolve transfer failures Perform server configuration and maintenance activities Troubleshoot file transfer failures and connectivity issues Work on encryption (PGP), certificates, and key management Support user onboarding and partner integrations Support & Enhancements Provide L2 support (incident, problem, change management) Perform impact analysis and implement enhancements Work closely with application teams and business stakeholders Prepare technical documentation and SOPs Participate in on-call support rotation (if required)

Created: 2026-03-17