Business Systems & Intelligence Coordinator

Essential Duties and Responsibilities:Serve as Tier 1 support for ERP and business systems tickets, resolving user issues or escalating as appropriate. Manage ERP user authorizations, including provisioning, deprovisioning, and periodic access audits. Perform data entry, validation, and cleanup activities across ERP modules to ensure data accuracy. Assist in documenting standard operating procedures (SOPs), workflows, and system changes. Generate, update, and validate standard or custom reports, dashboards, and metrics for management. Prepare meeting notes, summaries, and project tracking reports for the Director. Support employee onboarding and offboarding activities within business systems. Monitor daily automation processes and assist in troubleshooting minor failures or errors. Maintain organized, up-to-date internal documentation, system records, and project files. Makes suggestions on improving work procedures. Willingness to take on additional duties and responsibilities as assigned by the Director of Business Systems & Intelligence. REQUIRED SKILLS AND ABILITIES: Valid insurable driver’s license. Travel up to ten percent (10%) annually. Excellent communication skills. Ability to manage and multi-task multiple projects at one time and in an efficient and timely manner. Adapt and work in a fast-paced environment. Ability to work under pressure, shift priorities in a changing environment, and self-direct with good business judgments. Strong attention to detail, time management, and follow-through. Proficiency in Microsoft 365, including Excel, Outlook, and Teams. Familiarity with ERP systems (e.g., SAP, Oracle, E-Emphaysis, etc.) preferred. Ability to troubleshoot user issues and provide effective communication. Excellent documentation and administrative coordination skills. Exposure to workflow automation is a plus Ability to work overtime and have flexibility to accommodate the needs of the position. EDUCATION AND EXPERIENCE:Bachelor’s degree in marketing, communications, business, or a related field. 2+ years of experience in ERP support, operations, or business systems roles required. ABOUT FAIRCHILD EQUIPMENT Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned. COMPANY CULTURE We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team! Family Values – Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule. Safety Always – We are committed to safety at all times and in all places. Customers for Life – Excellence in customer Service. If we don’t deliver, let us know, and we WILL fix it! Employer of Choice – Happy and productive employees who outwork the competition. Active in our Communities – Outstanding citizens in the market we serve. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequent physical activity of the position: Stooping- bending body downward and forward by bending spine at the waist. Kneeling- bending legs at knee to come to a rest on knee or knees. Crouching- bending the body downward and forward by bending leg and spine. Reaching- extending hand(s) and arm(s) in any direction. Standing- remaining upright on the feet, particularly for sustained periods of time. Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Lifting- raising objects from a lower to a higher position or moving objects horizontally form position-to-position. Grasping- applying pressure to an object with fingers and palm. Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication. Sitting- Prolonged periods of sitting at a desk and working on a computer. Occasional physical activity of the position: Balancing- maintaining body equilibrium. Fingering-perceiving attributes of objects by touching with skin, particularly that of fingertips. The visual acuity requirements: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The conditions the worker will be submitted to in this position: The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest! Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply now! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-17