ITOM Developer & Integration SME

n ITOM (IT Operations Management) Developer and Integration Subject Matter Expert (SME) designs, implements, and integrates ITOM solutions to provide end to end visibility, automation, and operational efficiency across IT infrastructure and services. Key Responsibilities ITOM Development • Design, configure, and customize ITOM modules (Discovery, Event Management, Service Mapping, AIOps, Cloud Observability) • Develop scripts, workflows, and automation using platform-native tools (e.g., scripts, flows, orchestration) • Optimize CI/CD pipelines for ITOM-related deployments • Implement health dashboards, KPIs, and operational metrics Integrations • Design and implement bi-directional integrations with: o Monitoring tools (SolarWinds, SCOM, Dynatrace, AppDynamics, Prometheus) o Cloud platforms (Azure, AWS, GCP) o Ticketing & ITSM tools o CMDB data sources • Use REST/SOAP APIs, webhooks, MID Servers, and message queues • Ensure data normalization, reconciliation, and CMDB data quality SME & Governance • ct as the technical authority for ITOM architecture and integrations • Define integration standards, patterns, and best practices • Troubleshoot complex production issues and performance bottlenecks • Support audits, compliance, and operational readiness Core Skills & Technologies ITOM Platforms • ServiceNow ITOM (Discovery, Event Mgmt, Service Mapping, AIOps) • BMC Helix, Micro Focus OpsBridge (optional/alternate) Integration & Automation • REST / SOAP APIs • JSON, XML • Webhooks, MID Server architecture • Event ingestion & correlation • Orchestration & automation frameworks Scripting & Tools • JavaScript (platform scripting) • Python / PowerShell (for integrations & automation) • SQL & CMDB data modeling • Git, CI/CD pipelines Cloud & Infrastructure • zure / AWS monitoring & integrations • Kubernetes, containers, microservices • Network & server infrastructure fundamentals

Created: 2026-03-17