Enterprise Service Management Administrator - Part Time

Salary: $31.07 Hourly Location : Catonsville, MD Job Type: Part-Time Staff Job Number: 2026-850 Division: Administrative Services Department: Technical Services Opening Date: 02/18/2026 Closing Date: 3/18/2026 11:59 PM Eastern Class Description The purpose of this class is to provide administrative and technical support through the design, development, implementation and maintenance of Enterprise Service Management systems and processes college-wide. Minimum Requirements Bachelor's degree in Information Technology, business administration, or a related field with 3 years of experience in IT Service Management, enterprise service management, or related role. Experience managing service management platforms, such as TeamDynamix or ServiceNow preferred. ITIL certification and/or Project management certifications preferred. Class Specific Essential Duties 1. Initiate, design, develop, and maintain Enterprise Service Management tool and processes. 2. Facilitate collaboration between departments to ensure seamless integration and use of enterprise service management, promoting unified service management practices. 3. Tailor service management tool to meet specific needs of various departments, ensuring optimal performance and efficiency. 4. Continuously monitor the system to identify and resolve issues promptly, minimizing downtime and ensuring reliable service delivery. 5. Provide on-going training and support to staff, ensuring all users are proficient and confident in the system. 6. Analyze system data to generate reports and insights that can inform decision-making and improve service management processes. 7. Establish and maintain policies and procedures related to the use of the system, ensuring compliance and best practices. 8. Align system capabilities with long-term goals, driving innovation and supporting college initiatives. 9. Liaison with vendors to manage updates, troubleshoot issues, and stay informed of new features and capabilities. CCBC Part Time Benefits At A GlanceBENEFIT SUMMARY Supplemental (Retirement Annuities) 403(b) and 457(b) Tax-sheltered annuities - 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms. The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees). Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions. Deferred Compensation Plan - 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms. Parking Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses. Sick and Safe Leave CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.

Created: 2026-03-17