Quality Assurance Manager

Leads team of QC and QA-focused employees (both exempt and non-exempt)Investigates and corrects customer issues and complaints that relate to quality Continues to stay up to date with all matters related to inspection, testing, measurement and analysis portions of ISO-9001:2015. Ensures that procedures, work instructions, internal audits, corrective actions, management reviews and other elements of the Quality Management System are maintained. Trains and assists each department manager with their roll in a QMSConducts Quarterly Management Review and other QMS reporting requirements as per ISO and WIKA Corporate guidelines. Drives Continuous Improvement (CI) in conjunction with the Corporate CI teamManages workers engaged in Quality Control, Inspection, Testing activities and continuous improvement to ensure effective time management and high technical integrity. Manages site Document Control and ensures standards and protocols are followed. Provides required training to new employees, as well as continuous instruction for improvement and development of direct reports Completes performance evaluations of subordinates on an annual and as needed basisReconciles timecards for direct reports, by scheduling PTO in Kronos, adjusting schedules and correcting punch errors. Enforces the company and departmental work rules and regulations, creates corrective actions as required.Interacts with various cross-functional teams to drive QMS practices, behavior, and culture.Tracks, analyzes and reports performance related to established quality objectives and the Cost of Poor Quality targets in order to drive a culture of PreventionWorks with Level II and III NDT personnel to document and implement inspection criteria and procedures Develops and investigates corrective actions to prevent the reoccurrence of quality issuesManages NCR process by recording and tracking documentation of NCRs. Communicates all corrections and conducts training for each NLR. Drives continuous improvement actions based on analysis of NCR and CAR data.Supports Customer Returns / Complaints with Customer Service, Sales, and Operations.Supports development of ITPs, QIPs, and associated documentation standards, including all customer driven specifications. Coordinates and handles all 3rd party inspection/testing on- and offsiteEnsures that all calibration & testing tools and equipment are calibrated and meet industry standardsVerifies all documentation and inspection reports are completed accurately and in a timely manner, beginning with the contract review followed through customer receipt. Performs both internal and vendor audits; addresses findings with RC/CA tool. Also prepares and schedules all audits and re-certifications related to certificates filed by WIKA. Example, ATEX, FM, CSA, ISO, ASME, PED, IECE, 3A Sanitary, SIL and GOST.Ensures proper management of weld procedures for all project work and on site welding services Performs ancillary duties as needed

Created: 2026-03-17