Utility Locator Supervisor

Utility Locator Supervisor As the Utility Locator Supervisor, you will lead a dedicated team of utility locators responsible for identifying and marking underground utilities, playing a critical role in preventing damage during excavation activities. This position emphasizes compliance with state laws, safety standards, and company procedures while delivering exceptional service to our clients. Key Responsibilities: Supervise daily operations of utility locators, including scheduling, training, and performance evaluations. Communicate expectations clearly to field technicians to ensure timely and efficient completion of tasks. Gather feedback from your team to identify obstacles and provide essential resources. Manage job/task allocations and oversee timely completion. Uphold company standards and procedures through comprehensive training and constructive feedback. Take proactive measures to minimize utility damages. Adhere to company safety protocols to reduce incidents and accidents. Investigate gas utility damages, determine liability, and collaborate with the Quality Control department to prevent future occurrences. Ensure daily compliance with state regulations and contractual obligations. Act as a liaison between the company, contractors, and municipal agencies to resolve customer concerns. Build and cultivate strong relationships with clients, excavators, and technicians. Attend damage prevention forums to represent the company. Conduct field audits and quality checks for accuracy and compliance. Maintain detailed records, reports, and documentation related to locates, damages, and employee performance. Support safety initiatives and ensure team adherence to safety protocols. Assist in the hiring, onboarding, and disciplinary processes as necessary. Execute supervisory responsibilities in accordance with company policies and applicable laws, including planning, assigning, and directing work, appraising performance, and resolving issues. Perform other duties as assigned. Requirements: High school diploma or GED required; associate or technical degree preferred. Minimum of two years of management/supervisory experience required. At least 13 years of experience in utility locating, with significant experience in a supervisory or lead role. Strong knowledge of underground utility systems, particularly gas. Familiarity with locating equipment and ticket management systems. Exceptional communication, leadership, and problem-solving skills. Valid driver's license and a clean driving record. Preferred Skills: Experience with mobile field technology. Knowledge of state-specific underground facility protection laws. OSHA or safety-related certifications. Proficiency in Microsoft programs such as Word, Excel, and Outlook. About Benchmark: Founded in 2012, Benchmark, a division of National Underground Group, specializes in damage prevention solutions for utility companies and municipalities. We also provide private utility-locating services for homeowners and contractors, available 24/7. Our mission is to effectively eliminate or reduce damages to underground utilities during excavation projects. Through our 811-call center, Benchmark locates underground facilities using established on-call contracts and boasts an impressive accuracy ratio of 99.99% on our largest contract, serving Virginia, D.C., Maryland, North Carolina, South Carolina, and Delaware. Our Core Values: HOME SAFE TODAY We prioritize a work environment where every employee can perform their duties safely, fostering well-being above all. Safety is ingrained not just in policy, but in every action and decision. WE SET THE BAR We are committed to establishing a Standard of Excellence in quality and performance, consistently exceeding our customer expectations through open and honest communications both internally and externally. WE GROW TOGETHER We invest in one another’s success, expanding skills and providing opportunities, which allows us to make a significant impact as we grow alongside our community, customers, and company. National Underground Group and its affiliates are equal opportunity employers. We ensure that no individual is discriminated against in employment based on race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status, or any other protected status or condition. We are committed to providing an equitable environment where all applicants can achieve their full potential.

Created: 2026-03-17