Business System Analyst [QA/UAT]

Job Description BSA with QA • Analyze the organization's objectives and perform a root-cause analysis and gap analysis to recommend and drive change • Collaborate with cross-functional teams, stakeholders, and be an efficient advisor/ partner between technology, support, and business units. • Influence stakeholders to support business projects, as well as facilitate requirements of sessions/workshops, meetings, interviews, etc. • Conduct analysis using a variety of tools, tactics, and mechanisms to make informed decisions. • Develop Business Requirements/Functional Spec documents, translate high-level business requirements into functional requirements, • and perform workflow design/process mapping. • Communicate project components and needs to cross-functional team members and management through documentation and presentations. • Provide support in defining, developing, and implementing business process standards to ensure consistent and measurable performance across the organization. • Validate procedures and processes focusing on optimization and improvements; analyze information, situations, and perform actions through • coordination with the senior management team. • Identify, define, develop and implement business process standards, templates, policies, processes, and guidelines in support of the organization's strategic objectives. • Provide analytical, planning, and implementation support services for performance measurement, metrics analysis, and process improvement of • projects and programs as well as aid in the preparation and presentation of technical, management, and operational briefings, data calls, and reports. • Create test scenarios and review test results • Help gather requirements by working with stakeholders, users, and development teams. • Maintain project documents in Confluence, including BRDs and project plans. • Create simple process flows, data mapping charts, and use case diagrams using Visio. • Support QA and UAT by reviewing test cases and ensuring requirements are correctly tested. • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives KNOWLEDGE, SKILL & ABILITIES • Effective time management and meeting deadlines • Able to manage multiple priorities and action items • Knowledge of business process design/six sigma or other process engineering methodologies • Adaptable and capable of working in fast-paced environments • Strong facilitation skills • Critical thinking and pr oblem-solving • Ability to work in a self-directed manner, be responsive to multiple requests, be organized, and be able to prioritize and respond to requests within requested timelines. • Knowledgeable of staff activities, policies and procedures, and routine office practices • Attention to detail and a high level of accuracy • Ability to clearly articulate information with others and apply it to the organization's objectives and goals. • Excellent computer skills; proficiency in Microsoft Office Suite; and experience creating documents, forms, and graphs • Ability to use queries to perform data research and validation. • Understanding of database concepts and information models critical

Created: 2026-03-17