Mobile Service Coordinator

Mobile / Remote Service Coordinator At Suntrup Ford Westport, we pride ourselves on delivering exceptional customer service, investing in our people, and staying ahead of industry trends. As part of the Suntrup Auto Family, you'll join a team built on integrity, growth, and a customer-first mindset. Our Mobile Service initiative is a key part of our future, bringing dealership-level service directly to our customers' homes and workplaces and we are looking for the right leader to help drive it. Position Overview The Mobile / Remote Service Coordinator plays a critical role in the success of our Mobile Service operation. This individual will manage daily mobile service activities, coordinate repairs from scheduling through completion, support technicians in the field, and ensure an outstanding customer experience at every touchpoint. Key Responsibilities Mobile Service Operations Manage the full RO lifecycle including creation, updates, closeout, and payment processing Serve as the Mobile Service Technician, ensuring accurate documentation and efficient workflow Determine if requested repairs fall within Mobile Service scope Parts Coordination Partner with the Parts Department to ensure parts availability prior to appointments Identify and coordinate additional parts sales opportunities Ensure Mobile Service Units are properly stocked for scheduled repairs Track unused parts and ensure proper return to inventory Scheduling & Route Optimization Coordinate with Service Schedule to schedule appointments efficiently Handle inbound Mobile Service requests and confirm appointment details Utilize route optimization tools to maximize technician productivity and minimize travel time Dispatch & Field Support Dispatch appropriate Mobile Service Units and technicians based on repair type and location Provide real-time support to technicians during appointments Customer Experience Confirm appointments and communicate day-of service updates Maintain proactive communication before, during, and after repairs Follow up with customers to ensure satisfaction and retention Business Development & Marketing Partner with Fleet teams to develop and grow Mobile Service fleet opportunities Collaborate with Marketing to promote Mobile Service awareness and drive demand Qualifications & Skills Experience as a Service Advisor or in dealership service operations preferred Strong understanding of dealership workflow and repair order processes Customer-focused with strong business acumen Excellent communication, organization, and multitasking abilities Ability to problem-solve, manage conflict, and make confident decisions Dependable, adaptable, and detail-oriented What We Offer Competitive compensation and benefits Opportunity to be part of a growing, innovative service initiative Supportive leadership and team-oriented culture Career growth within the Suntrup Auto Family Stable, reputable organization with deep roots in the St. Louis community

Created: 2026-03-17