Business Analyst (IT) T4

"WE DO WHAT WE SAY " JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients. Please visit our website at to learn more about who we are and what we do. Company Name: - JTSi (Johnson Technology Systems, Inc.) Title: Business Analyst (IT) T4 Location: Remote Salary: $109-115K/year on W2 DESCRIPTION OF PROJECT AND TASKS: Summary: The main function of the Wiki/Knowledge Base Administrator The Wiki / Knowledge Base Administrator is responsible for building, organizing, maintaining, and evolving the organization's internal and/or external knowledge base. This role ensures that information is accurate, discoverable, up to date, and easy to use, serving as a central source of truth for teams and stakeholders. Key tools are MS Teams/SharePoint and ServiceNow. Key Responsibilities Design, build, and maintain the wiki or knowledge base structures Create, edit, and curate documentation, guides, FAQs, and reference materials Establish and enforce documentation standards, templates, and style guidelines Organize content using clear information architecture (categories, tags, navigation) Ensure content accuracy, consistency, and version control Collaborate with subject matter experts to capture and document knowledge Review, audit, and retire outdated or redundant content Improve content discoverability and usability through search optimization and feedback Train team members on how to contribute to and use the knowledge base Monitor usage, identify gaps, and continuously improve documentation quality Required Skills & Qualifications 2-4 Years of experience Experience managing a wiki, knowledge base, or documentation system Strong written communication and editing skills Ability to translate complex information into clear, user-friendly content Experience with knowledge base and wiki tools (e.g., SharePoint, ServiceNow, Confluence, MediaWiki, Git-based docs, etc.) Understanding of information architecture and content organization Strong attention to detail and content accuracy Ability to work independently and collaborate across teams Nice-to-Have Skills Knowledge of SAP products Knowledge of various cloud platforms (e.g. AWS, AZURE, GCP) Technical background or familiarity with software development workflows Basic HTML, Markdown, or documentation tooling experience Experience with version control systems (e.g., Git) UX or content design experience Analytics or reporting on content usage and effectiveness Mandatory Skills Experience managing a wiki or knowledge base system (SharePoint, ServiceNow, Confluence, etc.) Strong written communication and editing skills Ability to translate complex/technical information into user-friendly documentation Understanding of information architecture and content organization (taxonomy, tagging, navigation) Content governance experience (documentation standards, version control, content audits, accuracy control) Preferred Skills Knowledge of SAP products Familiarity with cloud platforms (AWS, Azure, GCP) Basic HTML, Markdown, or documentation tooling experience Experience with version control systems (e.g., Git)

Created: 2026-03-18