Senior Vice President of Operations

A client is looking for a transformative Senior Vice President of Operations to enhance standards, performance, and culture across its prestigious multi-property luxury operations. This influential leadership position requires over ten years of progressive experience in luxury hospitality, managing at least three properties and more than 300 rooms. The ideal candidate should have a proven history in Forbes-rated or Five-Star environments, excelling in complex multi-unit operations focused on delivering exceptional luxury guest service. Key responsibilities include: Providing daily executive oversight across multiple hotels and specialty venues while maintaining a strong presence on-site and engaging with VIP guests. Driving service execution in alignment with Forbes-level standards through effective coaching and collaborative cross-departmental efforts. Ensuring operational preparedness for significant events and overseeing strategic staffing, talent development, and succession planning across all operational departments. Implementing performance dashboards and quality assurance programs to consistently meet and exceed luxury standards. Collaborating with ownership on annual planning and revenue optimization initiatives. Leading risk management and compliance efforts to uphold the highest operational standards. We especially value candidates with: Experience in independently owned ultra-luxury resorts or lifestyle hospitality brands. Expertise in managing large-scale renovations and multimillion-dollar projects. Familiarity with advanced hospitality systems and a creative mindset. The ability to innovate in a dynamic, high-expectation environment is crucial. The successful candidate will be instrumental in driving operational enhancements, implementing technology upgrades, and spearheading guest experience innovations, ensuring the resort remains a leader in luxury standards.

Created: 2026-03-18