Information Technology Analyst 3 (40 Hour)

Introduction The State of Connecticut, Secretary of the State (SOTS) is currently seeking an IT professional with broad and deep technical knowledge across enterprise environments for the role of Information Technology Analyst 3. This position designs complex systems, solves difficult technical problems, and leads technical teams or projects in an enterprise environment. WHAT WE CAN OFFER YOU View our State Employee Benefits Overview page! Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut. Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer. POSITION HIGHLIGHTS Full-Time, 40 hours per week Monday through Friday Location: Hartford, CT Hybrid (office/telework) may be available We anticipate this position will have a start date in early July 2026. THIS JOB IS FOR YOU IF You enjoy leading medium-to-large application development projects and guiding complex systems from requirements through implementation using structured methodologies such as the System Development Lifecycle (SDLC). You excel at translating business needs into clear business and functional requirements, and have experience documenting, analyzing, and improving business processes through techniques such as process mapping and data modeling. You are a technically-experienced developer or systems professional with knowledge of enterprise technologies such as Java, Java EE, .NET, and SQL, and enjoy solving complex application and integration challenges. You are comfortable coordinating technical initiatives across teams, including developing project plans, contributing to Requests for Quotes (RFQ) and Requests for Proposals (RFP), and working with vendors, stakeholders, and IT staff to deliver high-quality solutions. You take a customer-focused approach to technology, communicate complex concepts clearly, and use analysis, monitoring, and metrics-driven insights to help organizations measure performance and improve outcomes. DISCOVER THE OPPORTUNITY TO Provide advanced technical support and oversight for the agency's portfolio of business applications; Evaluate and recommend technology solutions to support agency programs and operational needs; Conduct business analysis to identify system requirements and support application enhancements; Develop and document business and functional requirements for application development and system improvements; Lead or coordinate application development projects and conduct application security risk assessments; Review and provide technical guidance on the work of assigned staff, including Information Technology Analysts; Serve as liaison between technical teams, system developers, and agency management; Collaborate with business owners and agency leadership to gather requirements and communicate project status and technical solutions; Coordinate application development and support activities with external vendors and the Department of Administrative Services Bureau of Information Technology Solutions (BITS); May supervise or provide project leadership to lower-level IT staff. ABOUT US Through the dedication of knowledgeable staff and advanced technology, the Office of the Secretary of the State works as a team to provide a wide range of services for the people and businesses of Connecticut. We are a repository of records for the State and provide important information and resources regarding business and commercial filings, elections, and authentication as prescribed by the constitution, and federal and state laws. We seek to bolster business development opportunities, and foster a more inclusive political process by educating, informing and engaging communities in youth and civic preparation. The Information Technology division administers, supports, develops and maintains all computer systems and related applications within the agency. It also provides assistance to the Centralized Voter Registration system, Business Services Application, the agency website and all E-Government initiatives within the agency. Selection Plan Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. BEFORE YOU APPLY Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing . Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information." Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this Interview Preparation Guide to make the best impression! Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class. Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at CONNECT WITH US Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have any questions about this recruitment, please contact Christine Martin at . Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news. PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency Information Technology (IT) environment this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support. EXAMPLES OF DUTIES All Functional Areas Diagnoses host system problems and develops and coordinates resolutions; Manages planning, analysis, design, selection, installation and implementation of new technologies; Evaluates new technologies; Tests and evaluates new hardware and/or software; Makes recommendations for hardware and/or software purchases; Determines interface and utility requirements and creates design specifications; Acts as liaison to hardware and/or software vendors, system developers, programmers and management; Develops and implements network and system security guidelines; Makes recommendations for migration and upgrade directions; Trains operators, systems developers and users on new procedures; Conducts system performance analysis, tuning or storage management; Conducts technical training programs for IT staff; Acts as project coordinator overseeing other technical staff and support personnel; Plans, coordinates and directs multiple projects of assigned staff; Reviews work of assigned personnel; Calculates project time and cost estimates; Prepares necessary procedural specifications to meet design requirements; Arranges necessary hardware and software availability; Oversees hardware and software vendors; Manages project budgets and schedules; Reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; Reviews documentation work of assigned staff; Communicates with business owners and management; Facilitates meetings; Assists in the development of information technology policies, procedures and standards; Participates in Request for Proposal (RFP) process; Implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; Defines data flow; Performs related duties as required. Working Supervisor Use Plans unit workflow and determines priorities; Schedules, assigns, oversees, and reviews work; Establishes and maintains unit procedures; Provides staff training and assistance; Conducts or assists in conducting performance evaluations; Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; Makes recommendations on policies or standards; Prepares reports and correspondence; Performs related duties as required. Systems Programming Performs the most complex duties related to application development; Develops and implements system programming standards; Configures and installs host-based application packages; Maintains host operating systems; Installs and upgrades host and/or Front End Processor (FEP) operating system software; Performs related duties as required. Software Development Configures and installs host-based application packages; Analyzes upgrades for complex applications to determine functionality and necessary software customization; Writes program specifications and systems specifications; Designs forms, screens and reports; Performs related duties as required. Database Administration Provides advanced level database support and troubleshooting; Designs, installs, tunes and maintains integrity of major host-based database; Leads integration efforts, transitioning applications to new technology; Performs related duties as required. Network Support Designs and implements complex communications networks; Diagnoses and resolves problems using network management systems and utilities; Performs related duties as required. IT Security Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; Develops processes and procedures in support of IT Business Continuity Planning; Conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; Conducts risk analysis of IT environments by assessing administrative, technical and physical safeguards; Performs IT investigations to include maintaining chain of custody procedures; Performs forensics and documents detailed reports of findings; Performs related duties as required. KNOWLEDGE, SKILL AND ABILITY Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; principles of information systems; principles and theories of business and planning functions; programming languages; project management principles and techniques; principles, problems and techniques of data processing and data communication operations; data processing and data communications equipment and diagnostic tools; methods and procedures used to conduct detailed analysis and design of computer systems; principles of complex computer operating systems; Knowledge of principles and techniques of business information systems re-engineering; network protocols and architecture; practices and issues of systems security and disaster recovery; applications systems development principles and techniques; principles and practices of database management; Considerable interpersonal skills; oral and written communication skills; skill in problem solving; skill in technical problem solving; skill in analysis; Considerable ability to prepare correspondence, manuals, reports and documentation; analyze and resolve operational and communications problems; analyze and debug complex software programs; identify, analyze and resolve complex business and technical problems; Supervisory ability. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related field. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in such areas as: assisting in the design, implementation and management of a major communications network; providing technical and administrative support for a wide area network (WAN) or mini-computer system; assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software; participating in the design and development of system applications; serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects; performing any closely related complex technical support function. NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 2. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience. PREFERRED QUALIFICATIONS Bachelor's degree. Experience performing systems analysis and design for business applications. Experience troubleshooting or designing network connectivity using concepts from the Open Systems Interconnection (OSI) model. Experience developing or supporting applications using JavaEE, .NET, and SQL. ConclusionAN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and does not discriminate based on race, religion, disability, age, ethnicity, national origin, sex, gender, LGBTQ identification, family status, or military status. Women, people of color, veterans, persons with disabilities and other members of traditionally underrepresented communities are strongly encouraged to apply. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Created: 2026-03-19