Accessorial Billing Coordinator

Position Overview The Accessorial Billing Coordinator is responsible for ensuring the accurate, timely, and complete processing of all externally billable accessorial charges across truckload (TL) and less-than-truckload (LTL) shipments. This role plays a critical part in capturing incremental revenue, validating exceptions, and safeguarding financial accuracy as part of Enru's Carrier Services organization. Key Responsibilities Process externally billable TL and LTL accessorial orders, ensuring accuracy and billing compliance. Investigate undetermined or unclear accessorial charges to validate billing eligibility and determine root cause. Cross-coordinate with Operations, Pricing, Billing, and Account Management teams to validate exceptions and reconcile discrepancies. Report weekly accessorial billing performance, including total accessorials incurred vs. total successfully billed. Maintain accurate accounting of ancillary charges related to inbound/outbound OS&D (overage, shortage, damage). Ensure proper documentation collection (PODs, detention forms, lumper receipts, driver notes, OS&D images). Validate customer-specific billing rules, requirements, and SLAs for accessorial approval. Monitor aging accessorials to reduce write-offs and revenue leakage. Work within TMS, billing systems, and customer portals to submit, track, and resolve accessorial requests. Communicate with carriers and warehouses regarding discrepancies, supporting documentation, and charge justification. Support process improvements that reduce accessorial exceptions or automate recurring workflows. Assist leadership with month-end financial reporting related to accessorial revenue capture. Maintain organized records of accessorial approvals, disputes, escalations, and audit trails. Required Skills & Qualifications Proficiency in Excel, including VLOOKUP/XLOOKUP, pivot tables, basic formulas, and data cleanup. Strong analytical and critical-thinking skills; ability to interpret documentation and identify billing eligibility. High attention to detail with strong accuracy in numerical and billing-related work. Ability to communicate clearly and professionally across multiple business functions. Strong organizational skills and ability to manage competing priorities. Familiarity with TL/LTL operations, OS&D processes, and common accessorial types (detention, lumper, redelivery, storage, layover, etc.). Experience working within a TMS or billing system preferred. Problem-solving mindset with the ability to identify root-cause issues and recommend solutions. Preferred Experience 1-3 years in billing, transportation, logistics, or supply chain operations. Knowledge of freight audit processes or carrier invoicing. Experience in a high-volume, deadline-driven billing or finance environment. Success Metrics Weekly billing accuracy rate Percentage of accessorial revenue successfully captured Reduction of aging/unbilled accessorials Timeliness of closing exceptions and disputes Contribution to process improvements and revenue protection initiatives IL Comp Info: $44,000 - $52,000Benefits: Enru offers a package of wellness and financial benefits including medical, vision, dental, paid time off, and a competitive 401(k) match. With a deep culture of reward and recognition, we want our employees to grow, develop and be part of our journey ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do. Want to learn more about Enru? Connect with us on LinkedIn! and Check out our website here: Contribution to process improvements and revenue protection initiatives

Created: 2026-03-19