Customer Account Manager

Customer Account Manager needed for a client of ours in the manufacturing/metals industry!This Jobot Job is hosted by: Kyle BeardAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $25 - $30 per hourA bit about us:We are a well-established, family-owned precision metal fabrication company located north of Boston with over 50 years of industry experience. Our team specializes in high-quality sheet metal solutions including laser cutting, CNC machining, welding, finishing, and full assembly services.We serve a diverse client base across industries such as medical, electronics, telecommunications, and advanced manufacturing, partnering closely with customers to deliver precision components and sub-assemblies on time and to exact specifications.Why join us?Health, Dental, Vision, & Life Insurance401(k) with dollar for dollar company match (up to 3%)9 Paid holidays and accrued PTOYear End BonusShort Term & Long Term DisabilityFlexible Spending AccountDirect Deposit - WeeklyHourly role with overtime availableJob DetailsThe Customer Account Manager (CAM) develops and maintains relationships with current and potential customer accounts. The CAM is the first contact for resolving customer issues/problems, assisting our customers by researching and making recommendations for potential product enhancements or modifications to increase sales or reduce costs. CAMs preparate sales forecasts, quotes, and enter orders into our ERP system. Responsibilities include customer negotiations and attendance at all customer meetings, both off-site and on-site, as needed.Qualifications & Skills: REQUIRED EDUCATION AND EXPERIENCE: Interact and communicate daily with assigned customers on contractual and transactional business lines Process customer orders via ERP Processing (Quoting, Order Entry, RMA, Purchasing, Job Management, Job Costing, Inquiries) Coordinate daily with internal personnel in manufacturing, operations, and quality to ensure SMI delivers on all customer requirements Incorporate business goals to achieve sales growth and deliver a high level of customer service Understand the manufacturing process that transforms raw material to finished products Provide customer support with pricing, expediting open orders, problem solving, communicating lead times, and schedule changes Participate in training, kaizen events, and system upgrades Experience with lean manufacturing and Six Sigma principles MINIMUM REQUIRED EDUCATION AND EXPERIENCE: Strong interpersonal and communication skills Self-starter, competitive and able to work independently and as part of a team Detail-oriented, organized, able to multi-task Demonstrated skills in problem solving/conflict resolution and negotiation Ability to read drawings and customer CAD files, and understand/interpret customer specifications Understanding of raw materials/alloys & finishing requirements Proficient in Microsoft Office 3-5 years relevant Precision Sheet Metal industry experience ideal, ERP experience a plusWhy Work at Salem Metal? Core values of Safety, Quality, Integrity, Accountability, Collaboration, and Continuous Improvement Day shift working hours (7AM-3:30PM M-F) with overtime available, Part time, Full time, hybrid & remote flexible positions depending on business function Air-conditioned, new, custom-built state-of-the art facility. A caring, people-centered environment, with company leadership on site daily. Opportunity to grow as our company grows. Your contributions make a difference! Quality equipment, machinery, and tools to work with. Build your skills and learn from experts in their chosen field. Company celebrations, recognition events, annual bonus - people are what make the difference on our team.Interested in hearing more? Easy Apply now by clicking the "Apply" button.Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Sometimes Jobot is required to perform background checks with your authorization. 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Created: 2026-03-24