Front Desk Coordinator

Position Summary: The Front Office Coordinator is the first point of contact between the patient and the Practice. They are responsible for making a positive first impression on guests by greeting all patients/clients, while presenting a warm and caring environment. They are responsible for checking in patients for their appointments/services, collecting copayments, answering patient inquiries and providing general clerical support for the efficient running of the front office. Essential Duties and Responsibilities: The essential functions include, but are not limited to the following: • Greet patients upon arrival. • Verify patient demographics and insurances In Aria & VPM • Update any changes to patient's account in EMR. • Scan insurance card(s), photo ID's, & New patient packets • Notify the Billing Department of insurance changes/additions. • Collect and post copays/payments. Generates receipt for copays/payments. • Balance daily receipts against Payment Review Report • Notifies appropriate department of patient arrival. • Prep charts for upcoming appointments • Schedule appointments. • Reschedules cancelled appointments. Working from a task pad • Cross trains new front desk personnel. • Scan & Import documents/medical records into patients' charts. • Confirm upcoming appointments • Other duties as requested or assigned by management.

Created: 2026-03-30