Technical Customer Service & Order Management ...

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus. This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle. What You’ll Be Doing: Customer Support Serve as a primary point of contact for customer inquiries (parts, service, equipment) Provide basic technical support and identify customer needs Communicate order status, lead times, and updates proactively Order Management & Systems Enter and manage orders within ERP systems Maintain accurate records in CRM platforms Process quotes, acknowledgments, and order changes Ensure accuracy across pricing, configurations, and part numbers Logistics & Fulfillment Coordinate shipments with internal teams Track deliveries and ensure on-time fulfillment Resolve shipping issues and communicate updates to customers Cross-Functional Collaboration Partner with Sales, Engineering, Manufacturing, and Shipping teams Ensure alignment on timelines, requirements, and customer expectations Continuous Improvement Identify opportunities to improve processes and customer experience Support aftermarket growth through responsiveness and efficiency What We’re Looking For: 2–5 years of experience in customer service, order management, or similar role Experience with ERP and/or CRM systems (Salesforce, SyteLine, or Pacejet highly preferred) Strong communication and organizational skills Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus Detail-oriented with the ability to manage multiple priorities What Success Looks Like High order accuracy with minimal errors Fast, professional response times to customers Strong internal coordination across teams Consistent on-time delivery performance Why Join? Be part of a stable, growing, family-owned company with a strong reputation in the industry Known for a collaborative, down-to-earth culture where people tend to stay long-term High visibility role with the opportunity to grow into aftermarket, service, or leadership paths Work closely with multiple teams and make a direct impact on customer experience If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role. xywuqvp Message me directly or apply here to learn more.

Created: 2026-03-30