CUSTOMER SERVICE

Customer Service / Sales Associate Employer: Auto Fit USA LLC Department: Sales Reports To: Sales Manager Customer Service Duties And Responsibilities: Providing a superior customer service experience to all walk-in contact and phone contact customers Generates and develops new business to meet specified production goals. Maintains and nurtures existing client relationships. Responds to all inquiries and requests in a timely and professional manner. Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients. Possesses and maintains thorough knowledge of auto body parts and automotive industry product information. Performs other related duties as assigned by management. Accurately process customer orders, returns, and exchanges using the company's POS and sales systems. Assist in maintaining an organized, clean, and welcoming sales floor environment. Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions. Customer Service Qualifications: High School Diploma/GED equivalent required. Bilingual, in English, and Spanish. Customer service background. Prior automotive experience and knowledge of automotive parts preferred. Must be a self-starter and proactive. Commitment to excellence and high standards. Excellent written and verbal communication skills. Good judgment with the ability to make timely and sound decisions Creative, flexible, and innovative team player Strong organizational skills; able to manage priorities and workflow. Proficient in Microsoft Office. Customer Service Training & Development: Participate in periodic product knowledge or customer service training as assigned. Support the onboarding and training of new employees when delegated by management. Maintain a continuous learning mindset to improve sales performance and customer satisfaction. Customer Service Physical Demands And Work Environment: Occasionally required to stand and walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to use a keyboard Occasionally required to lift/push/carry items up to 50 pounds Customer Service Job Type: Full-time Commission Customer Service Schedule: Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM Require working some Saturdays. Customer Service Pay: Hourly wage and commission Customer Service Benefits: Dental, Medical, & Vision Insurance Short & Long Term Disability Insurance Accidental, Critical Illness, & Hospital Indemnity Insurance Term Life Insurance 401K Paid Time Off Employee Discount

Created: 2026-03-30