Travel Support Specialist

About the job Travel Support Specialist About Kim Luxe Travel Kim Luxe Travel is a premier travel agency dedicated to providing luxury and budget-friendly travel experiences for clients worldwide. From dream vacations to business getaways, we take pride in offering personalized service and curated travel packages that fit every traveler's style. As part of our growing team, we're seeking an enthusiastic Travel Support Specialist who is passionate about travel, possesses excellent communication skills, and is eager to help clients every step of the way. Position Overview The Travel Support Specialist is responsible for delivering outstanding customer service throughout the travel planning process. You'll assist clients with inquiries, bookings, and trip details, ensuring each experience is seamless and memorable. This is a fantastic opportunity for someone with strong interpersonal skills and a genuine passion for helping others explore the world. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Assist clients with booking flights, accommodations, and travel packages. Provide accurate information about destinations, travel requirements, and itineraries. Address customer concerns and resolve issues in a timely, professional manner. Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies. Maintain detailed client records and correspondence in the CRM system. Support the sales team by promoting travel deals and upgrades when appropriate. Stay informed about travel policies, restrictions, and industry updates. Qualifications Previous experience in customer service, hospitality, or the travel industry preferred. Excellent communication and problem-solving skills. Strong attention to detail and organizational abilities. Ability to multitask and remain calm under pressure. Proficiency in email, chat, and online booking systems. Passion for travel and creating positive client experiences. What We Offer 100% remote work flexibility. Competitive commission and incentive structure. Ongoing training and professional development. Access to exclusive travel discounts and perks. Supportive and collaborative team culture.

Created: 2026-03-30