Customer Service Representative - Sample Fulfillment ...

Flooring2 is looking for a reliable, detail-oriented professional to join our team in Kent. As our Customer Service & Order Coordinator, you will be the "bridge" between our customers and our warehouse. This is not a typical call-center job; you will manage the entire customer journey-from the first phone call and mailing samples to processing final orders and managing basic accounts receivable. What You'll Do (Key Duties) Customer Communication: Answer incoming phone calls and manage the general company email inbox, providing prompt and helpful responses to inquiries. Order Fulfillment: Accurately enter and place customer orders into our system, ensuring product codes and measurements are correct. Sample Logistics: Physically pull requested flooring samples from our showroom/warehouse and prepare them for mailing to customers. Billing Support: Perform basic Accounts Receivable tasks, including reaching out to clients for payment updates and assisting with collection reminders. General Support: Work closely with the warehouse team to confirm stock levels and update customers on delivery timelines. What We're Looking For Customer-First Mindset: You enjoy talking to people and can maintain a professional, calm demeanor even when solving problems. Detail-Oriented: You have a high degree of accuracy-especially when it comes to numbers, measurements, and invoice details. Physical Ability: You are comfortable being on your feet and able to lift/move flooring samples (up to 30 lbs) to prepare them for shipping. Tech Savvy: Familiarity with Microsoft Office (Outlook/Excel) and the ability to learn inventory management software quickly. Communication: Strong verbal and written skills for both sales support and billing inquiries. Qualifications High School Diploma or equivalent required. 1–2 years of experience in customer service, office administration, or a retail environment (home improvement experience is a plus!). Reliable transportation to our Kent location. Are you eager to learn? Do you have good communication skills? Are you self-motivated? Do you take pride in your work? Are you a hard worker with a positive, can-do attitude? If so, you might just be perfect for this position. Act now! READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this entry-level warehouse job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Created: 2026-03-31