Core Responsibilities / Day-to-Day: Manage an assigned credit set and take ownership over related receivables Handle collections via email and phone Research and determine where unidentified payments should be applied Perform cash applications Resolve duplicate, short, and overpayments Encourage and convert customers to ACH/portal payments Respond to customer emails and inquiries within 24 hours Prepare and post daily and monthly journal entries (potential growth into month-end responsibilities) Assist in researching accounting discrepancies and issues Provide backup support to other team members when needed Meet deadlines and maintain high accuracy and organization