Assistant Manager - Urgently Hiring

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience.Assistant Manager Responsibilities:- Work in a Team Environment- Support a respectful team environment- Communicate shift priorities, goals and results with team members- Support the training of crew members as requested- Provide coaching and feedback to crew members- Maintain Operational Excellence- Create and maintain a guest first culture in the restaurant- Resolve guest issues- Ensure Brand standards, recipes, and systems are executed- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws- Drive Profitability- Drive sales goals and results- Execute restaurant standards and marketing initiatives- Manage cash over/short during shift- Ensure all products are prepared according to Brand standardsDrives Sales Growth:- Takes accountability for understanding all in store marketing promotions- Executes new product roll-outs including selling to Guests and product execution- Ensures the restaurant is well maintained including cleanliness during shift- Utilizes appropriate suggestive selling- Brings product issues to the attention of Restaurant ManagerCompetencies:- Guest Focus- Understands and exceeds guest expectations, needs and requirements- Develops and maintains guest relationships- Displays a sense of urgency with guests- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through- Resolves guest concerns by following Brand recommended guest recovery process- Passion for Results- Sets and maintains high standards for self and others, acts as a role model- Consistently meets or exceeds goals- Contributes to the overall team performance; understands how his/her role relates to others- Problem Solving and Decision Making- Identifies and resolves issues and problems- Uses information at hand to make decisions and solve problems; includes others when necessary- Interpersonal Relationships & Influence- Develops and maintains relationships with team without violating the fraternization policy.- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsSkills/Qualifications:- Restaurant, retail, or supervisory experience- Math and writing skills- Basic computer skills- High School diploma or equivalent

Created: 2026-03-31