Desktop Support- Phoenix AZ (onsite)

Title : L2 Desktop Support Location : Phoenix AZ (onsite) Job Description : • Deliver world-class IT support to onsite and remote executives • Independently resolve complex, break/fix issues in person or via telephone • Perform installations, replacements, upgrades, and other hardware/software related tasks as needed • Setup and monitor high-priority executive meetings utilizing collaboration and AV services • Provide technical support to Office Services as needed • Provide recommendations regarding new technologies to better support all executives, and users • Perform regular walkthroughs to provide proactive support to high visible individuals • Acts as a resource for IT projects and initiatives in other functional areas as needed • Receive and respond to incoming support requests in a timely manner including off hours • Follow set procedures for logging, reporting, and statistically monitoring desktop operations • Set reasonable expectations that can be counted on • Present the facts transparently to promote collaborative solutions • Working technical knowledge of current protocols, operating systems, and standards • Strong written and oral communication skills with a focus on executive level support • Analytical and problem-solving abilities, with keen attention to detail • Self-motivated and directed, with the ability to effectively prioritize and execute • Experience working in a team-oriented, collaborative environment • Strong customer-service orientation with a focus on customer satisfaction • Highest degree of professionalism and integrity • Flexibility to be on call during off hours and weekends • Ability to research and test new technologies and solutions • Time management and organizational skills

Created: 2026-03-31