Accounts Receivable Associate

Hub Pen Company, part of the HPG Brands, is an award-winning supplier in the promotional products industry supplying imprinted quality writing instruments to its distributors throughout the United States and Canada. This is a career opportunity to join our dynamic, fast growing, privately held company, and become part of our winning team. We are looking for a skilled Accounts Receivable Associate specializing in collections to join our high-energy, fast-paced company. This is an outstanding opportunity to join a rapidly growing organization with subsidiaries in the U.S. and Canada. Key Responsibilities: The key responsibilities or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The Account Receivable Associate will assist with collecting all cash owed to the Company. Reduce, DSO and minimize aging receivables. Must be readily available to adapt to varying Company priority collection changes. The position will require professional communication with key customers in coordination with management and co-workers. • Collection calls to address and resolve outstanding receivables • Reduce aging receivables over 45 days • Release orders from credit hold pending on queue • Research, reconcile and resolve aging accounts in a timely manner • Process credit card and check payments with speed and accuracy • Maintain full compliance with state and federal resale tax regulations and maintain the database of tax exemption certificates • Update and maintain accurate customer files and records in the system • Utilize data and reports to address and facilitate collection requirements. • Research and resolve payment discrepancies and customer queries • Communicate with customers via phone and email • Investigate and resolve customer queries • Communicate professionally with internal and external team members • Help to maintain accounts receivable customer files and records • Perform other tasks as directed by Management Requirements Recommended Minimum Qualifications: Education and Experience: 3-5 years' experience preferred or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job. • Excellent with numbers and figures and an analytical acumen • Proficient experience with Microsoft Office Suite, intermediate Excel skills required NetSuite experience a plus Knowledge, Skills, and Abilities: • Excellent verbal and written communication skills • Knowledge of regulatory standards and compliance requirements • Knowledge of accounts receivables and collection ability • Knowledge of office administration and general accounting principles • Must be able to provide exemplary customer service in a fast-paced, time-sensitive environment • Attention to detail and accuracy • Organizational skills • Problem analysis and problem-solving skills • Team player Physical and Mental Requirements The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions. Physical Skills: • The demands are in the nature to stand, sit, and move within the office. • Utilization of office equipment, and the capacity to lift up to 10 pounds. Motor Skills: • Duties may involve hand-eye coordination and physical dexterity. Benefits: Health insurance Dental insurance Vision insurance Health savings account Employee assistance program Employee discount Life insurance Paid time off 401(k) Referral program Pay: $21.50 to $24.00 per hour Hub Pen Company is an Equal Opportunity Employer. We do not tolerate discrimination and will extend equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), ancestry, national origin, age (40 or older), physical or mental disability, genetic information, marital status, arrest and conviction information, membership in the uniformed services, veteran status, or any other category protected by federal, state, or local laws.

Created: 2026-03-31