Desktop Support Technician

Job Overview: Pay Range: $20hr - $25hr Provide technical support for end users across desktop, laptop, and mobile environments. Manage system administration, device lifecycle, and ensure smooth IT operations while maintaining security and compliance standards. Responsibilities: Provide L1/L2 technical support for desktops, laptops, and mobile devices. Troubleshoot hardware and software issues across Windows and macOS platforms. Support users via tickets, calls, and remote tools. Install, configure, and maintain Windows and macOS systems. Manage OS upgrades, patches, and security updates. Handle Active Directory, Group Policy, and system configurations. Manage end-to-end device lifecycle including procurement, deployment, maintenance, and decommissioning. Perform device imaging, provisioning, and asset tracking. Ensure compliance with company security and IT policies. Diagnose and resolve LAN, Wi-Fi, and VPN connectivity issues. Perform basic troubleshooting of switches, routers, and firewalls. Coordinate with network teams for escalations. Manage user accounts, SSO, MFA, and access provisioning. Troubleshoot login, authentication, and access-related issues. Support onboarding and offboarding processes. Ensure endpoint security, antivirus, and encryption compliance. Support audits and security reviews. Follow ITIL processes and documentation standards. Skills: Strong knowledge of Windows (10/11) and macOS. Experience with identity and access management tools including SSO and MFA. Understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Experience with Active Directory and endpoint management tools. Knowledge of device imaging and deployment tools. Strong troubleshooting and problem-solving skills. Qualification And Education: Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.

Created: 2026-04-01