Scheduling Coordinator

As aScheduling Coordinator, you will be responsible for ensuring our patients receive timely and consistent care by coordinating with our home health aides, personal care aides and nurses. Your role will involve scheduling and verifying visits as well as providing customer support to patients, aides and nurses. You will be responsible to ensure aides are performing their duties in accordance with agency and regulatory requirements. The ideal candidate will be highly organized, detail-oriented and comfortable working in a customer-facing role. The position is based in New City, NY, Rockland County. Scheduling Coordinator Responsibilities: Schedule and manage case coverage for home health aides, personal care aides and nurses ensuring adequate staffing for all patient needs.Use HHA exchange software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues.Use Caribou Shift Booking application to facilitate the scheduling process.Maintain accurate records and notes for each patient in the system.Respond to customer service inquiries from patients, aides, and other internal and external customers providing exceptional support.Assist patients in navigating their care needs and facilitate communication with service coordinators and other internal and external llaborate with intake, clinical and operations team members to cover staffing gaps and ensure day-to-day operational goals are met.Take ownership of assigned cases and ensure patient well-being and timely communication is the top priority.Manage and address all aide performance issues timely and appropriately.Ensure aide compliance with all mandatory trainings and annual requirements.Participates in agency on-callAttend meetings and provide reports as requested.Answer telephones and respond to inquires by directing calls to appropriate staffOther assignments as directed to facilitate daily operations Scheduling Coordinator Skills and Qualifications: High school diploma required, Associates or higher degree in related field preferred2+ years of experience as a coordinator in homecare preferredProficiency withHHA Exchange software and other basic computer applications required.Strong verbal and written communication skillsAbility to multitask and manage time effectively in a fast-paced environmentExcellent problem-solving skills and the ability to make quick decisionsFluent in Creole/Spanish is preferred. Why Join Us? At Sunshine Homecare Services, we value compassionate care, professional growth, and teamwork. We offer competitive pay, generous paid time offand a supportive work environment. Essential job duties listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the task responsibilities and requirements of the position. Employees may be required to perform other job-related assignments as requested. Sunshine Homecare Services is an equal opportunity employer. Sunshine Homecare Services is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Craig Adler, Talent Acquisition Manager at (845) 613-7838 ext. 1128

Created: 2026-04-01