Customer Service Representative

Customer Service Representative - Healthcare Call CenterLocation:Plymouth, MI (Onsite Role) Pay:$21/hr Contract Duration:6 Months with Strong Potential for FullTime Hire Schedule:Must be available7 days/week between 5 AM - 10 PM(fixed schedule assigned after training)About the OpportunityAre you a customerfocused problem solver with experience in a fastpaced call center? Looking for a role with real career advancement, strong training, and longterm stability? We're hiringHealthcare Customer Service Representativesto support highvolume inbound calls for a leading organization in the pharmacy benefits industry. You'll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries. This position offersindustryleading training, career paths across multiple departments, and opportunities for permanent employmentwith excellent benefits once converted.What You'll DoHandleinbound calls(50-100 per day) from members, providers, and partners Answer questions aboutprescription coverage, prior authorization, and general benefits Conduct necessaryfollowup calls Enter and update information with exceptional accuracy Navigate throughmultiple computer systemsto document interactions Maintain strict confidentiality and professionalism Meet quality, accuracy, and performance goalsWhat We're Looking ForTo be successful, candidatesmust have:Required Experience1+ year of recent highvolume call center experience(within the last 2-3 years) Steady work history (no jumpy resumes) Strong customer service and communication skills Ability to type at least30 WPMSolid computer navigation and multitasking abilities Healthcare or medical call center experience is abig plusPharmacy technician certification or bilingual skills are a plus (not required)Training DetailsTraining Schedule:Monday-Friday, 8:00 AM - 4:30 PM for 4 weeks(attendance required)Training Requirements:You will complete4 testsMust average90% or higherto pass Success is very achievable through participation, notetaking, and completing assignmentsMandatory OvertimeinJanuary & FebruaryShift Bid:At the end of training, you'll receive your permanent schedule based on test performance.Why You'll Love This OpportunityClear Paths for Career GrowthMany contractors have grown into roles such as: Prior Authorization Claims IT Support Workforce & Reporting Quality Team Lead, Supervisor, or TrainerOpportunities for Pay IncreasesPromotion toTier 2 Agent $22/hrFulltime conversion usually around 8-9 monthsOutstanding Benefits After Permanent HireTuition reimbursement Quarterly bonuses Discounts on travel, theme parks, movies, and more Internal mobility across departments Job Type & LocationThis is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on Apr 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-01