Field Operations Specialist

Field Operations Specialist RAPP is looking for Field Operations Specialists to join our award-winning Account Leadership team. We are RAPP world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being. At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it ensuring we're able to activate authentic customer connections for our clients. Part of Omnicom's Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets. The Field Operations Specialist (FOS) manages specified OEM automotive fixed operations clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions. The FOS represents the face of the brand by conducting daily in-person after-sales marketing consultations. You will manage all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, etc. Your role will require up to 75% travel for in-person, monthly consultations. Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, and situational adaptability. You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude. Your role is to build relationships, become a trusted advisor, and promote dealership partnership. Expect to work with one of the hottest, largest, and most respected automotive brands and dealer bodies in the world. Your responsibilities include: Building and maintaining positive relationships with new and existing dealer clients Conducting up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, offers, and cadence Partnering with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations. Understanding and driving key performance indicator (KPI) improvement Examining client performance (reporting, direct observation, etc.) to identify areas of opportunity for improvement within the fixed operations Proactively communicating to clients (up to Dealer Principal / General Manager levels). Establishing and maintaining a solid business relationship with dealership personnel Effectively communicating OEM program's value proposition and aligning it with the dealers' goals Strategizing aftersales marketing performance and solutions Identifying and recommending program changes and marketing strategies Maintaining ongoing communication with different levels of dealership management at assigned dealership locations Managing the retention, product penetration, and growth of assigned dealerships Maintaining a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams Managing all customer issues and conflict resolution Enrolling new orders for retention programs and custom campaigns Achieving assigned sales and retention targets Writing and distributing contacts reports each day to each dealership and OEM field office personnel Receiving and submitting account updates, enhancements, and recommended changes Maintaining dealer contacts and business activity in Salesforce.com on a regular basis Communicating all program changes, enhancements, and application bug fixes to the Account Management team Sharing results-oriented OEM marketing solutions, effectiveness, and challenges Successful completion of required training program and assessments Other duties as assigned Required skills include: Bachelor's Degree in Business (automotive or marketing preferred) or equivalent work experience Qualified candidates should have 5+ years of automotive / marketing experience Ability to drive and/or fly to assigned dealership locations, spend up to 75% of overnights in hotels, and maintain valid driver's license To perform the job successfully, a person should demonstrate the following knowledge, skills, or behaviors: Ability to develop relationships with key decision-makers Build relationships with both internal and external customers Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner Develop strategies, action plans, and metrics to monitor results Effectively communicate ideas, challenges, and solutions Communicate and give presentations in front of groups Effectively convey processes and training Listen to others and appropriately act on information provided Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines Work autonomously with minimal supervision and under continual deadline pressure Work effectively in both a team and individual setting Work effectively in a fast-paced organization Use a variety of computer programs to track results (Salesforce.com, Word, Excel, Email, Internet, etc.) Must be able to travel up to 75% of the time Target markets: Kansas City and Chicago Area. Field Operations Specialists should live near a national airport. RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit A reasonable estimate of the salary for this role, at the time of posting, is $70,000-$89,000. This range is specific to Los Angeles and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Created: 2026-04-01