Front Desk Associate

Job descriptionA Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates, and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needsConfirm group reservations and verify their rooming lists.Upsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsOther responsibilities as assignedSkillsWork experience as a Hotel Front Desk Agent, Receptionist, or similar roleCustomer service attitudeExcellent communication and organizational skills

Created: 2026-04-01