Windows Windows 11 OS installation and troubleshooting Worked on Windows AD and familiar with AD concepts Understanding of DL, Functional Mailbox & mailbox Permissions Image management includes Intune/SCCM Imaging, OS deployment & SW packages Provide and deploy Microsoft patches Understanding of LDAP, SSO (OKTA) O365 /outlook mail, Installation and troubleshooting at the other client end tools like Teams, One Drive, One Note etc. Worked on ServiceNow or any other ITIL Tool, understanding of Inventory and Asset Management Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker) Understanding of VPN and experience any VPN client (E.g. Cisco AnyConnect)