IT Technician II

IT Technician II Job Category: Administration Requisition Number: ITTEC033183 Location: Houston, TX 77079, USA Description Pay Range: $24.00 - $25.00 / Hour Our Perks: Generous PTO plans, sick pay and health benefits Annual bonus based on employment standingWork from home and hybrid model employment Confie Enablement Fund/ Scholarship Program I-Care Recognition Program Corporate Social Responsibility Program Diversity, Equity and Inclusion Initiatives Confie Hub and Discount Programs (Gym Membership) Purpose Responsible for supporting the actual computer hardware and installation/removal of software on such systems. Solving an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible experience for our users. Essential Duties & Responsibilities Responsible for working on all tickets, Level II, Level I and if necessary, Level 0, assigned to If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution. New Hire ticket resolution, Separations, and transfer tickets Responsible for guidance and support for Level I and Jr technicians Active Directory and Exchange Server experience High priority printer configurations Basic Network Support and troubleshooting Qualifications and Education Requirements Knowledge of basic Experience in Helpdesk IT Contact Call ServiceNow knowledge or Active Directory and Exchange Asset Management Remote Desktop Software BitLocker Windows, Office: Word, Excel, Power Point & Social Media Fluent in both English and Spanish (Required) Soft Skills Service Oriented Excellence (responsibility) Adaptation to change Integrity Commitment Work under Pressure Preferred Skills Customer Service Negotiation Problem Solving Communication Attention to detail Organized Learning Capacity Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Notice As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-04-01