Collections Specialist

C o l le c t i o ns S p e c i a l i s t L o c a t i o n: G ilb e r t, A Z ( O n s it e ) E m p l o y m e nt T y p e : F ull - T i m e P o s i t i o n Su m m a r y W e a r e s e ek i n g a d e t a i l - o r i e n t e d, p ro a c ti v e C o l l e c t i o ns S p e ci a l i s t to j o in o ur A cc o u n ti n g t e a m . I n t h is r o l e , y o u w ill b e r e s p o n s ible f o r m ana g i n g a cc o u n ts r e c e i v a bl e , r e s o l v i n g past-due b alan c e s , a n d m a i n t a i n i n g s t r on g r e l a ti o n s h ips w ith c li e n ts t o e n s u r e t i m e ly p a y m e n t. T h e i d e a l c an did a te is o r g a n i z e d, c on fid e n t in c o mm u n i c a ti o n , a n d e x p e r i e n c e d in h a n dli n g h i g h - v o lu m e c o ll e c ti o n s in a p r o f e s s i ona l, se r v i c e - d r i v e n m a nn e r . This role is essential for minimizing financial risk and supporting overall business functions. K e y R e s p o n s i b i l i t i es Ma n a g e a p o r t f o lio o f c li e n t a cc o u n ts a n d f o ll o w up o n o ut s t a n d i n g i nv o i c e s t o e n s u r e p r o m pt p a y m e n t. Maintain accurate records of payments, account statuses, and communications. Con du c t d a i l y c o ll e c ti o n c a lls a n d e m a ils t o c l i e n ts r e g a r di n g p a s t - due b a l a n c e s . R e s e a r c h a n d r e s o l v e p a y m e n t di sc r e p an c i es , s ho r t p a y s , a n d i n v o i c e i s s u e s . Review and evaluate credit applications, establish limits based on company policies. D o c u m e n t a ll c o ll e c ti o n a c ti v iti e s a cc u r a t e ly w i t h in i n t e r na l systems. Co ll a b o r a te c l o s e ly w ith B illi n g , S a l e s , a n d L e a d e r s h ip t e a m s t o ensure accurate invoicing, a dd r e s s c li e n t c on c e r n s, a n d e sc a l a te i s s u e s w h e n n ee d e d. Investigate and resolve any billing discrepancies or disputes in a timely manner. Mo n it o r / prepare a g i n g r e p or t s , t r a c k p r o g r e s s , a n d p r o v i de r e g ul a r u p d a t e s t o m a n a g e m e n t. Monitor accounts to identify any overdue balances and initiate collections protocol. A s s i s t wi t h p ay m e n t p o s ti n g , r e c on c ili a ti o n s , a n d o t h e r A R t a s k s a s r e qui r e d. Ma i n t a in a h i g h l e v e l o f p r o f e s s i ona li s m , d ipl o m a c y , a n d c u s t o m e r se r v i c e d u r i n g a ll i n t e r a c ti o n s . Provide recommendations for accounts for escalation, legal action, or write-offs when necessary. Q u a l i fi c a t i o ns 2 + y e a r s o f e x p e r i e n c e in A cc o u n ts R e c e i v a bl e , Co ll e c ti o n s , o r a s i m i l a r r o le ( p r e f e r a bly in a h i g h - v o l u m e e n v i r on m e n t ) . S t r on g c o mm u n i c a ti o n sk ill s -b o th w r it t e n a n d v e r b al - wi t h t h e a bi l ity t o n a v i g a te diffi c ult c o nv e r s a ti o n s p r o f e s s i on a ll y . E x c e ll e n t o r g an i z a ti o n a l s k ills a n d a t t e n ti o n t o d e t a il. P r o fi c i e n c y w ith M S O ffi ce ; e x p e r i e n c e w ith a cc o u n ti n g o r C R M s y s t e m s p r e f e r r e d . A bility t o w o r k i n d e p e n d e n tly w h ile c on tribut i n g t o a t e a m - o r i e n t e d e n v i r on m e n t. P r o bl e m - s o l v i n g m i n d se t wi t h t h e a bility t o r e s e a r c h a n d r e s o l v e c o m p l e x a cc o u n t i s s u e s . Wh a t W e Of f er Co m p e ti t i v e s a l a r y a n d b o n us p o t e n t i a l. Co m p r e h e n s i v e h e a l t h , d e n t a l, a n d v i s i o n i n s u r an c e a v a il a ble. 401( k ) w i t h c o m p a n y match. P a id t i m e o ff an d s i c k t i m e.

Created: 2026-04-01