Managed Services Representative II

Managed Services Representative Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business. ZenGuide Premium Services Administrator This role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Administrator will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs. Responsibilities: Work with customers to plan their annual Security Training and Assessment program. Develop implementation and communication strategies. Create and launch training assignments, assessment campaigns, and status reports. Resolve low-level technical issues related to ZenGuide Security software. Follow approved escalation processes for other software concerns. Manage a load of PS accounts and keep updated statuses for each customer in our CRM system. Provide detailed updates for customer interactions and planning sessions. Qualifications: Bachelor's degree or an equivalent combination of education and work experience. Excellent written and oral communication skills, with a solid understanding of SaaS. Strong interpersonal and customer management skills. Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus). Excellent time management skills. Adaptive skills, learns quickly, asks questions, and solves and resolves independently. High energy, confidence, and enthusiastic attitude. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply: Interested? Submit your application along with any supporting information- we can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 92,800.00 - 136,070.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 75,000.00 - 110,000.00 USD All other cities and states excluding those listed above: Base Pay Range: 68,600.00 - 100,650.00 USD

Created: 2026-04-02