Customer Service Representative

Customer Service Representative Staffworks is currently seeking a Customer Service Representative to fill an open position within a company located in Liverpool, NY. The ideal candidate should have great multitasking skills, be detail oriented, organized, and capable of communicating clearly and concisely. Schedule: Monday to Friday 8am to 5pm (with one hour lunch) Pay Rate: $20.00 to $22.00 an hour DOE Requirements of the Customer Service Representative High School Diploma or GED Associate or bachelor’s degree in business or related field preferred Minimum 5 years Customer Service or Sales preferred Benefits of the Customer Service Representative Temp to Hire Weekly pay Benefits once hired on Responsibilities of the Customer Service Representative Develops and maintains relationships with potential customers/ customers in the gasket, insulation, tape, and adhesive fields. Interacts with customers via telephone, email, fax, or in person to provide support and information on products or services. Applies knowledge of the field and product features to match products to the needs of customers. Answers inquiries from clients concerning products, their uses, and the industry at large. Provides information, quotes, credit terms, and other bid specifications to customers. Facilitates the negotiation of prices, terms of sales, and/or service agreements; prepares contracts and submits orders. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers’ problems and concerns. Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Maintains all customer and sales related filing. Travel to meet with clients or potential clients will be required as needed Performs other duties as assigned. Required KSAs: Reading, Speaking and Comprehending English – Advanced Math & Problem-Solving Skills – Detailed & Organized We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization. Apply now for consideration!

Created: 2026-04-02