Front Desk Manager

About the Role The Front Desk Manager oversees the daily operations of the Front Office, ensuring seamless arrivals, departures, guest communication, and service delivery. This leadership role manages a team of Assistant Managers and Front Office professionals, ensuring polished execution, exceptional guest experiences, and strong alignment with Rooms Division standards. What You Will Do Lead, mentor, and support the Front Office team to deliver exceptional, anticipatory service throughout the guest journey. Oversee daily arrival and departure experience, including VIP coordination, room assignments, special requests, and group needs. Ensure the smooth and efficient operation of registration, cashiering, and guest service functions. Partner closely with Housekeeping, Reservations, and other departments to ensure accuracy and alignment for all guest stays. Collaborate with the Revenue Manager to optimize room availability, selling strategy, occupancy, and revenue. Foster effective communication and follow-up on guest issues, requests, and concerns, ensuring timely resolution. Manage staffing, scheduling, training, and performance development for the Front Office team. Uphold Four Seasons service culture standards while promoting engagement, coaching, and continuous improvement. Support residential operations as needed for this mixed-use property. What You Bring At least five years of hotel experience, including one or more years in a Rooms Division management role, preferably in a luxury hotel or resort. Excellent personal presentation and interpersonal skills. Extensive knowledge of Front Office operations, luxury service standards, and guest engagement best practices. Strong time-management skills with the ability to multi-task, prioritize, and adapt within a fast-paced environment. Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and Micros preferred/is a plus. Excellent communication and interpersonal skills; proven ability to lead teams and collaborate cross-departmentally. Ability to lift, carry, and move up to 2030 lbs. if needed. What We Offer Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Schedule & Hours Full-Time This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays. Miscellaneous U.S. work authorization is required. Please note that due to the large number of responses received, only candidates being considered for the above position will be contacted for an interview.

Created: 2026-04-02