Complex General Liability Claims Director

Job Description Seeking an experienced Senior Complex General Liability Claims Director to join our client's claims team. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving complex premise liability claims across multiple jurisdictions. The ideal candidate will bring strong technical expertise, a commitment to superior customer service, and the ability to manage a high-volume caseload effectively. Salary$120,000 to $150,000+/year total compensation (based on experience)Annual bonus potentialComprehensive benefits package (health, dental, vision, 401k, etc.)Opportunities for professional development and advancementJob DescriptionInvestigate, evaluate, and resolve moderate to complex general liability claims, with a focus on premises liabilityAnalyze coverage and liability, determine compensability, and assess damagesCommunicate effectively with insureds, claimants, attorneys, vendors, and internal teamsReview medical records, incident reports, contracts, and other evidence to support claim decisionsAccurately document claim activity and maintain a proactive file strategyAttend mediations, settlement conferences, and provide litigation management as neededStay current with jurisdictional laws and ensure regulatory complianceProvide mentorship and guidance to junior team members when appropriateRequirementsMinimum 5+ years of general liability claims experience, with a strong focus on premises liabilityExperience handling claims involving bodily injury, property damage, and legal liability issuesMulti-jurisdictional claims handling experience is strongly preferredStrong investigative and negotiation skillsExcellent written and verbal communicationFamiliarity with claims systems and Microsoft Office suiteInsurance designations such as AIC or CPCU are a plus#LI-MW1

Created: 2026-04-02