Quality Assurance Specialist II

Requisition #: 7436# of openings: 1Employment Type: Full timePosition Status: PermanentCategory: Non-BargainingWorkplace Arrangement: HybridFund: 1199SEIU National Benefit FundJob Classification: Non-ExemptResponsibilities• Review and authorize pension benefits for retired 1199SEIU members, surviving spouses, beneficiaries and their estates; ensure benefits are processed in compliance with Federal and Plan regulations • Verify pension calculations and medical benefit entitlements for members who receive counseling; ensure members are informed of accurate pension and medical benefits due to them upon retirement• Maintain counts of daily production including approvals and rejections for Quality Assurance Specialists; provide up to date information on daily production • Generate and review written correspondence to members based on Plan provisions; accurately inform members of retirement benefit options or reasons for denials • Counsel prospective retirees on pension and medical benefits as needed; provide information of various retirement options regarding payments and benefits• Review and authorize re-calculation of pension benefits; adjust any underpayment or overpayment in pension benefits based on additional information obtained from members, employers or Social Security Administration• Review and audit changes made by Pension Reconciliation Unit; ensure updated information has the proper authorization and signatures• Perform other duties and special projects as assigned by managementQualifications• High School Diploma or GED required; Bachelor's degree preferred• Minimum four (4) years pension claims processing or pension counseling experience in a benefits environment required• Comprehensive knowledge of pension administration, eligibility requirements, benefit provisions, and enrollment protocols required• Solid background with pension auditing and compliance review desirable• Basic skill level in Microsoft Word and Excel preferred; able to perform data analysis, pension calculations and ability to navigate pension systems (Vitech V3) • Ability to work well under pressure for timely payment of pension files, meet deadlines and department goals• Proactive and analytical problem solving required; able to communicate with management and staff on complex issues

Created: 2026-04-02