Support Analyst

Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge technology and human expertise. We're obsessed with member experience! We've built an integrated platform that tackles the full spectrum of financial needs-investments, taxes, retirement planning, and estate management-all unified in one intuitive system.Backed by Google's Gradient Ventures and Cathay Innovations, we're in hyper-growth mode and looking for exceptional talent to join our starting lineup. Every Ranger at this stage is shaping our culture and way of life-from former CEOs and startup founders to experts from leading hedge funds and tech companies.If you're ready to build something that truly matters in financial services, bring your talent to Range. Here, you'll make a genuine impact on how people manage their financial lives while working alongside a team that celebrates wins, makes big decisions, and blazes new trails together.About the roleWe're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.This role is based in Bellevue. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.Range Support Team Mission StatementWe deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.What you'll do with usAssist our members with questions on how to use the Range platformFirst line of defense on technical issues they are experiencingFigure out the member's problem quickly and effectively offer the right solutionCreate and maintain a knowledge library of how Range worksMaintain success metrics and data as directedBe an active part of a collaborative team and share best practicesRefine our customer-facing AI agent to scale supportLeverage AI tools to uplevel your daily outputWhat will set you apart3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferredStrong problem-solving and written communication skillsBS or BA preferredExperience using financial services technologyAn interest in the tech industry and/or consumer fintech experienceBenefitsComprehensive health coverage: Medical, dental, and vision401k planTechnology allowancePTOTop of Market PayPaid parental leaveRange is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

Created: 2026-04-02