Senior QA Engineer

About PlenfulPlenful is on a mission to transform healthcare operations from the inside out. Fresh off our recent founding round and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we're building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. We automate manual tasks across disparate systems to improve compliance posture, streamline manual work, and unlock critical revenue, so teams can deliver better patient care.Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today's care teams. We're passionate about equipping healthcare teams with world-class tools that deliver real, measurable impact, and we're proud to serve 70+ leading health systems across the country. If you're excited to help shape the future of healthcare, we'd love to meet you. Join our growing team!About the roleAs a Senior QA Engineer, Customer Quality, you will help ensure our products work not just in ideal conditions, but in the ways customers actually use them. You will focus on customer workflows, production issues, enterprise configurations, and release readiness, helping us identify friction before it impacts trust, retention, or operational success.You won't just find bugs, you will turn customer pain points, real-world usage patterns, and production signals into clear test coverage, reproducible findings, and long-term quality improvements. Working closely with Engineering, Product, Customer Success, and Implementation, you will help bridge the gap between "code complete" and "customer success."What you'll doCustomer Quality & Feedback: Turn customer-reported issues and pain points into clear technical findings, regression coverage, and preventative quality improvementsIdentify recurring patterns in customer feedback, support escalations, and production failures, and help drive long-term fixesPartner with Product, CS, and Engineering to improve the reliability and usability of customer-facing workflowsProduction Issue Triage & Troubleshooting: Lead QA Support for complex production issues and escalationsUse logs, metrics, and observability tools to provide Engineering with clear reproduction of steps and root cause analysisUser Acceptance & Release Validation: Design and execute UAT strategies for new features and customer-facing changesValidate that releases, migrations, and operational changes meet real enterprise use cases before broader rolloutProvide customer-quality input into release readiness for high-risk workflowCustomer Journey & Workflow Testing: Test and automate critical customer workflows to identify friction, edge cases, failure modes, and usability risksValidate real-world scenarios across customer configurations, operational handoffs, and product workflowsPartner with Product and CS to improve long-term usability and customer confidenceTechnical Onboarding Assistance:Work with Implementation teams to validate customer-specific configurations and onboarding scenariosBuild regression coverage for high-risk onboarding paths, enterprise setup flows, and recurring implementation issuesIncident Learning & Preventative Quality:Identify testing gaps revealed by production issues and convert them into stronger coverage and process improvementsLead functional and contextual root cause analysis for customer-impacting incidentsHelp ensure customer-facing incidents result in durable quality improvements, not just one-time fixesWhat we're looking for5-8+ years of experience in QA or quality engineering roles, ideally in high-growth SaaS environmentsStrong experience in test planning, customer journey-based testing, exploratory testing, and risk-based validation.Hands-on experience writing automated tests using tools such as Playwright, Cypress, Selenium, Postman, or similarStrong troubleshooting and debugging skills using logs, metrics, traces, and other production evidenceFamiliarity with CI/CD workflows and modern test infrastructureStrong understanding of shift-right testing and production issue analysisMastery of test design techniquesClear owner mindset and strong cross-functional communication skills in fast-moving environmentsExperience with healthcare, compliance-sensitive systems, or structured documents/data formats such as PDFs, HL7, or FHIR is a plusWe're especially excited about candidates who use AI thoughtfully to accelerate investigation, test design, automation, and overall engineering effectiveness.Plenful PerksComprehensive Benefits Package: Enjoy unlimited PTO, fully covered health insurance (medical, dental, and vision), meal stipend, health & wellness stipend, 401(k) matching, and stock optionsMission-Driven, World-Class Team: Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impactOpportunities for Growth: Strengthen your partnership expertise through collaboration with experienced, high-performing leaders across the organizationFlexible Hybrid Work Environment: This position is would be based out of our downtown San Francisco office 2 days a week.

Created: 2026-04-02