Technical Account Manager

Who We're Looking ForWe're hiring a Technical Account Manager to serve as a key technical partner for our customers. You will sit at the intersection of customer success, engineering, and product. You will own the technical onboarding experience for customers, including setting up and supporting integrations (e.g., Salesforce, SmartAdvocate), conducting technical discovery calls, and guiding customers through the setup and use of Supio's public API and ongoing maintenance of these integrations. You'll work closely with customer stakeholders and Supio's internal teams to ensure smooth implementations, scalable integrations, and long-term customer success.What You'll DoCustomer Integrations & OnboardingLead technical onboarding for new customers, including integration setup and configurationImplement and support third-party integrations such as Litify (Salesforce), SmartAdvocate, and other case management or CRM systemsDiagnose and resolve integration issues in collaboration with Engineering and SupportAPI EnablementConduct discovery calls to understand customer technical requirements and use casesGuide customers through setup and usage of Supio's public APIProvide technical best practices, sample workflows, and troubleshooting support for API consumersCustomer PartnershipAct as the primary technical point of contact for assigned accountsTranslate customer needs into clear technical requirements and feedback for Product and EngineeringProactively identify opportunities to improve customer workflows through deeper technical adoptionCross-Functional CollaborationPartner with Customer Success, Sales, Product, and Engineering to ensure a seamless customer experienceHelp define and improve internal processes for integrations, onboarding, and API supportContribute to technical documentation, integration guides, and onboarding materialsRequired Qualifications3+ years of experience in a Technical Account Manager, Solutions Engineer, Implementation Engineer, or similar customer-facing technical roleHands-on experience with APIs (REST, JSON, authentication methods such as OAuth or API keys)Experience implementing or supporting SaaS integrations (e.g., CRMs, case management systems, data pipelines)Strong ability to conduct technical discovery and communicate complex concepts to non-technical stakeholdersComfortable troubleshooting technical issues across systems and environmentsPreferred QualificationsExperience working with legal tech platforms (e.g., SmartAdvocate, Clio, Filevine) or CRM tools like SalesforceFamiliarity with webhooks, ETL processes, or data synchronization conceptsExperience reading logs, debugging API calls, or working with Postman / similar toolsBackground working in fast-growing SaaS or startup environmentsWhat Success Looks LikeCustomers are onboarded quickly and confidently with minimal frictionIntegrations are stable, well-documented, and scalableCustomers successfully adopt Supio's API for their workflowsStrong relationships are built with customer technical and business stakeholdersWhy Join SupioBe a foundational member of a growing technical customer-facing teamWork directly with customers building real-world, high-impact integrationsInfluence product direction through close customer feedbackCompetitive compensation, benefits, and growth opportunitiesCompensationAs an early-stage startup, we offer a competitive compensation package that includes base salary, meaningful equity, and benefits. Equity grants are designed to ensure employees share in the long-term success and upside of the company.Base Salary: $170,000 - $220,000 annuallyActual compensation may vary outside of these ranges based on a number of factors, including a candidate's qualifications, skills, competencies, experience, and geographic location.Compensation & Benefits Competitive Salary + Meaningful Equity 401(k) Health, Dental, Vision, and Life Insurance Flexible Time Off + Holidays High-autonomy work environment, every Tuesday is a Remote Work Day DoorDash subsidies for breakfast and dinner; Daily lunch options Boba Wednesdays Monthly commuter subsidies and pre-tax parking contribution Team gatherings and offsitesE-Verify Participation NoticeSupio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.Equal Employment Opportunity (EEO) StatementSupio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Created: 2026-04-02