Accounting - Corporate Billing Representative

Make a difference with a career in insuranceAt The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.Build your future with usThe Cincinnati Insurance Companies' Corporate Billing department is seeking billing representatives to assist our policyholders, agencies, and associates with questions related to commercial lines, excess and surplus, surety bond and management liability direct bill policies.Applicants interested in this opportunity are strongly encouraged to apply and attend our Open Interview Night on Wednesday, March 25th. Please register using the link :Open House Registration - Wednesday, March 25, 2026 SurveyThe pay range for this position is $18.50 - $19.50 hourly. The starting hourly pay may convert to an increased salary once you meet conditions including training, performance, and time in your role. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.Be ready to:answer and return phone calls from agencies, policyholders, and Cincinnati associates in a timely and courteous mannerdocument all accounts with respect to phone conversations, emails and other correspondence or actions taken on an accountmonitor and respond to e-mails and voice mails received in the various corporate billing mailboxes in a timely and professional mannerprocess daily billing tasksreview of accounts requesting reinstatement and forwarding information to underwriting, accounting and Policyholder Servicesreview of payments received in billing, documenting accounts and forwarding the payments received to accountingreview of billing fees including installment fees, late fees, reinstatement fees, and non-sufficient funds feesreview daily billing reportsresearch account under/over payments, stop payments, pending cancellations and billing suspensionsassist with account bill set up and online enrollmentBe equipped with:a passion for success through positive words, actions and behaviorsthe ability to work with difficult or upset customers in a courteous and professional mannerself-starter who assumes additional tasks and responsibilities without being askedthe ability to work independentlyclear, concise and accurate written and verbal communicationwillingness to work overtime as neededqualified candidates are available to work 40 hours a week: multiple shift options with shifts ending at 6pmBring experience and education from:a high school diploma (required)demonstrated success in a customer service role (preferred)resolving issues through research and communication (preferred)Enhance your talentsProviding outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.Enjoy benefits and amenitiesYour commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available. Embrace a diverse teamAs a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More

Created: 2026-04-02