Premium Suites Manager, Progressive Field

The opportunity Delaware North Sportservice is seeking an experienced Premium Suites Manager to join our team at Progressive Field in Cleveland, Ohio. In this exciting role, you will lead all suite‑level operations on event days, ensuring exceptional service and memorable experiences for our premium guests. This is a unique opportunity to be at the center of game‑day action while advancing your hospitality career within a dynamic, high‑energy environment. As part of our team, you'll help shape the premium guest experience, support operational excellence, and contribute to creating standout moments that fans remember long after the final play. If you're passionate about leadership, elevated service, and delivering world‑class hospitality, we'd love to have you on board. Pay Minimum - Anticipated Maximum Base Salary: $46,100 - $62,200 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at What we offer At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: * Medical, dental, and vision insurance * 401(k) with up to 4% company match * Annual performance bonus based on level, as well as individual, company, and location performance * Paid vacation days and holidays * Paid parental bonding leave * Tuition and/or professional certification reimbursement * Generous friends-and-family discounts at many of our hotels and resorts What will you do? * Hire and train food and beverage team members for the suites department * Schedule, coordinate, and supervise the suite food and beverage team members and operations on event days; provide ongoing job performance feedback to team members * Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and team members * Handle guest relations and ensure quality assurance standards are maintained * Follow and maintain safety and sanitation procedures; ensure proper repair and maintenance of food service equipment * Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place More about you * Minimum of 2 years of hospitality management experience required, preferably in a high-volume, premium setting * Strong managerial and team-building skills are essential * Experience with inventory, cost control, and purchasing required * Financial management, accountability, and budgeting experience required * Ability to analyze data and make decisions independently * Ability to work evenings, weekends, and holidays * No degree required Shift details Days Evenings M-F Weekends 12hr shift 8hr shift 10hr shift Holidays Events Who we are Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Created: 2026-04-02