Technical Support Agent - On-site

Overview:We're looking for a dependable and technically skilled Technical Support Agent to join our Technical Support team in San Diego. Satechi is a San Diego-based consumer electronics brand known for premium accessories built for the modern workspace. You'll work with a collaborative team, gain hands-on experience with cutting-edge connectivity hardware, and play a direct role in both our customer experience and internal IT operations.This full-time, on-site role covers daily help desk operations, hardware and software troubleshooting, internal IT support, and employee onboarding and offboarding.What You Will Be Doing:Help Desk & Customer SupportManage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-throughTroubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity issuesSupport customers with compatibility troubleshooting across Windows and macOSApply structured troubleshooting methodology before approving replacements or returnsOn-Site IT & Desktop SupportProvide in-person support for employees across laptops, desktops, monitors, printers, and mobile devicesTroubleshoot USB, USB-C, HDMI, DisplayPort, Ethernet, and power delivery configurationsPerform system imaging, device configuration, equipment swaps, and workspace setupOnboarding, Offboarding & Asset ManagementDeploy and configure equipment for new hires; provision user accounts, licenses, and role-based accessCoordinate with HR to ensure Day 1 readiness for all new employeesCollect and securely decommission equipment and disable accounts during offboardingMaintain accurate IT asset inventory and support device refresh cycles using Iru (formerly Kandji) or JAMFEquipment Testing & Process ImprovementTest returned devices and validate USB-C, docking, and multi-display functionalityIdentify recurring product or usage patterns and document findings clearlyContribute to workflow improvements, system rollouts, and tooling enhancementsWhat We're Looking For:Associate's or bachelor's degree in IT or a related field - OR equivalent hands-on experienceExperience in hardware troubleshooting, desktop support, and multi-display/docking configurationsBackground in ticket-based, phone, or chat support environmentsStrong documentation, communication, and problem-solving skillsPreferredCompTIA A+ certification (or willingness to obtain)Zendesk or comparable CRM/ticketing platform experienceMDM tool experience: Iru (formerly Kandji), JAMF, or IntuneBasic networking knowledge (TCP/IP, DNS, DHCP)Familiarity with power delivery standards and display protocolsWhy you'll love working at Satechi:Competitive salary package with up to 10% end-of-the-year performance bonuses.Comprehensive benefits package including health, dental, and vision insurance, and 401k.Work environment promoting work-life balance.A dynamic, diverse, equitable and inclusive workplace culture with opportunities for professional growth.The pay range for this position in California is $23-25 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Satechi is an equal opportunity employer committed to an inclusive workplace.

Created: 2026-04-02