Business Analyst

Skill: ServiceNow ITAM Business Analyst Must Have Technical/Functional Skills: * Bachelor's degree or equivalent (4-years) in Computer Science, Engineering, or related field. * Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4. * Experience in Agile SCRUM methodology. * 4+ years of practical experience and shown success with the requirements gathering for ServiceNow ITAM modules, primarily Hardware Asset Management. * Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB. * Service mapping, MID server configuration, data mapping. * Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus. * Strong experience with ServiceNow out of box functionalities. * Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST. * Teamwork and collaboration. * Resourceful, takes the initiative to accomplish goals and objectives. * Excellent oral and written communications. * Organized and analytical, adept at working in a team environment and able to handle multiple priorities. * Adaptability / ability to manage change. * Problem solving / analytical thinking with a results-oriented focus. * Strong understanding of ServiceNow modules. * Ability to articulate ServiceNow features as it relates to the customers business Roles & Responsibilities: * This position is responsible for capturing business requirements for Configuration Management, Discovery, and IT Asset Management. * Liaison between the business and the platform team. * Captures business and user requirements (as stories for agile shops). * Ensures requirements are understood, developed, tested, and delivered to specification. * Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements. * Represents project stakeholders throughout planning, development, and release processes. * Works with the platform team to develop release estimates. * Supports the testing effort. * Works with stakeholders to drive adoption Salary Range - $90,000 a year-$100,000 a year TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Created: 2026-04-02