IT Helpdesk Technician

The IT Helpdesk Technician provides frontline technical support for end users across a variety of systems and technologies. This role is responsible for diagnosing and resolving hardware, software, and connectivity issues while delivering excellent customer service and maintaining accurate documentation.Key Responsibilities: Install, configure, test, maintain, and troubleshoot desktops, laptops, monitors, printers, and related peripheralsProvide support for operating systems, productivity software, and common business applicationsSupport and troubleshoot Office 365 email, including account setup, access issues, and mailbox managementAssist with device management using Intune, including enrollment, policy application, and basic troubleshootingDeploy, configure, and support iPhones and iPads, including provisioning, updates, and mobile device managementRespond to and resolve helpdesk tickets, phone calls, and email requests in a timely and professional mannerTrack, document, and escalate issues using the organization's ticketing systemDiagnose and resolve hardware and software issues, including component replacement and system repairsMaintain accurate records of equipment failures, repairs, installations, and removals in accordance with company standardsAssist with asset management, including inventory tracking, imaging, deployment, and lifecycle management of IT equipmentSupport conference room technology, including audio/visual systems and virtual meeting platformsProvide support for the organization's phone system, including user setup, device configuration, and call troubleshooting (Microsoft Teams Phone System)Contribute to the development and improvement of IT standards, processes, and documentationDeliver prompt, courteous, and customer-focused technical support to all usersParticipate in IT projects and perform additional duties as assignedRequirementsWhat You'll Need Associate degree in Computer Science or related field preferred, or equivalent work experience2+ years of experience providing desk-side or helpdesk support in a business environmentSolid understanding of PC hardware, operating systems, and software installation/troubleshootingExperience with Windows 11 operating systemsExperience supporting Microsoft 365 applications, including Outlook and TeamsFamiliarity with basic networking concepts (TCP/IP, DNS, DHCP)Experience with endpoint or mobile device management (e.g., Intune) is a plusExperience supporting mobile devices (iPhone/iPad) is a plusStrong analytical and problem-solving skillsExcellent communication and customer service skills, both verbal and writtenAbility to manage multiple tasks and prioritize effectively in a fast-paced environmentIMPORTANT INFORMATIONWhile performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires exerting 50 pounds of energy occasionally, but 20 pounds of force regularly The noise level in the work environment is usually quiet. Required travel up to 10% on an as-needed basis depending on branch needs The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.Hourly/Non-Exempt/Safety SensitiveEEO/AA Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2026-04-02